Tier I Support Technician

Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025

Job Description:

A company is looking for a Tier I Support Technician - Temporary.
Key Responsibilities

Obtain necessary information from end-users and register support requests efficiently
Monitor production events and escalate complex issues to senior team members
Troubleshoot various IT systems and assist in business continuity and disaster recovery plans

Required Qualifications

High school diploma or GED required
Associate or Bachelor's degree in Engineering, Computer Science, or a related field preferred
1 year of IT infrastructure technical implementation experience with direct client interaction required
Ability to articulate technical issues to both technical and non-technical personnel
Strong customer service skills with professionalism

Keywords: VirtualVocations, Santa Monica , Tier I Support Technician, Professions , Vista, California

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