Product Support Analyst
Company: VirtualVocations
Location: Vista
Posted on: May 14, 2025
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Job Description:
A company is looking for a Product Support Analyst to enhance
customer experience by resolving technical issues.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat, gathering
information to resolve issues
Identify and troubleshoot technical challenges, understanding their
impact on customer business
Document knowledge gained from troubleshooting in the knowledge
management system
Required Qualifications
1-3 years of experience in technical troubleshooting in a B2C or
B2B environment
1+ year of experience in delivering software support
1+ year of recent hands-on experience with relational databases
(SQL Server)
Ability to articulate software-related and technical concepts
clearly
Demonstrated critical thinking and problem resolution skills
Keywords: VirtualVocations, Santa Monica , Product Support Analyst, Professions , Vista, California
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