Service Support Analyst
Company: Fenwick & West LLP
Location: Santa Monica
Posted on: May 25, 2023
|
|
Job Description:
Job Description Summary:
Our Information Technology department is seeking a Service Support
Analyst who will be responsible for coming up with solutions and
workarounds for computer hardware, operating system, network and
application problems. The analyst will provide first-line
investigation and diagnosis of incidents following the incident
management process, respond to user calls, listen to user needs
and/or issues and provide helpful solutions to their problems.
Job Description:
Desired Skills & Qualifications
Reporting to the IT Service Manager, the ideal candidate will have
a minimum of 1 year of experience in a customer service role
dealing directly with end-users and 2+ years of experience in using
computer hardware and software focused on Microsoft technologies.
Experience supporting end-users in an office environment utilizing
current LAN technology and network printing.
Benefits and Compensation Details:
At Fenwick, we believe that our partners and employees are our most
important asset. Helping you and your families achieve and maintain
good health - physical, emotional, and financial - is the reason we
offer a comprehensive benefit program. We provide benefits to
eligible employees under plans such as Healthcare, Life Insurance,
Health Savings Accounts, Flexible Spending Accounts, and
Wellbeing.
The anticipated range for this position is:
$74,000 - $98,750
Depending on the role, the actual base salary offered may depend
upon a variety of factors, including without limitation, the
qualifications of the individual applicant for the position, years
of relevant experience, level of education attained, certifications
or other professional licenses held, and if applicable, the
location in which the applicant lives and/or from which they will
be performing the job.
A discretionary bonus for eligible employees may also be available
based on performance. Additional information about employee
eligibility for benefits and discretionary bonus will be made
available upon request.
Keywords: Fenwick & West LLP, Santa Monica , Service Support Analyst, Professions , Santa Monica, California
Click
here to apply!
|