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Sr Data Analyst, Retention Analytics

Company: The Walt Disney Company
Location: Santa Monica
Posted on: September 22, 2022

Job Description:

Sr Data Analyst, Retention AnalyticsApply Now Apply Later NOTE: We have a new application system, please create a new account if you have not done so yet when applying. Job ID 10020658 Location Santa Monica, California, United States Business Disney Media & Entertainment Distribution Date postedSep. 02, 2022 Flex Type Hybrid- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely. Job Summary: Job DescriptionDisney Streaming is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Disney Streaming has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what this is all about.We are looking for a Senior Data Analyst to join the Retention, Churn & Commerce (RCC) Analytics team to support a growing ecosystem of Disney's streaming service offerings (Disney+, Star+, ESPN+, Hulu). The RCC Analytics team supports the business in understanding the dynamic and increasingly complex subscriber lifecycle, to maximize acquisition and minimize churn. The function masters experimentation, data modeling, exploratory data analysis, and advanced dashboard building to assess and recommend business decisions. This team collaborates cross-functionally across the Disney Streaming Services organization, as well as with groups and stakeholders from business units across The Walt Disney Company to generate insightful, compelling and strategic analysis and plans. The team's work will drive the development of strategic and operational plans that are expected to have broad influence at all levels of the organization. What You'll Do

  • Develop and maintain core business logic for measuring churn and the health of the DSS billing/payments/fraud product across Disney+, Star+, and ESPN+
  • Partner closely with business stakeholders (Product, Business Operations, Engineering, Finance, etc.) to identify and unlock opportunities for growth
  • Create and maintain operational dashboards in Tableau and Looker to understand performance over time, enable efficient exploratory analysis, and equip partners with self-serve tools
  • Translate complex business questions into SQL or LookML technical specifications, including proper cohorting, calculations, filtering criteria and/or aggregations
  • Understand the systems and business processes that populate critical systems with data
  • Collaborate with Data Architecture to design scalable and efficient solutionsWhat To Bring
    • 4+ years of strategic analysis to inform product or business decision making
    • 4+ years of hands-on analytical work experience with SQL (ETL ownership, complex transformations, development of "analytical" datasets)
    • A/B testing and statistical fundamentals and experience
    • Strong analytical skills with the ability to apply business strategy to data analysis and recommendations
    • Expertise manipulating large data sets, interpreting data trends and using a multitude of disparate data sources and tools
    • Strong analytical and technical skills to troubleshoot issues, analyze the cause, quickly come-up with possible solutions, document the changes, and communicate organizational impact
    • Familiarity with data exploration and data visualization tools like Tableau or Looker
    • Ability to think strategically, analyze and interpret market and consumer information
    • Strong experience in documenting the data requirements, data strategy, data rules (standardization, cleansing, and validation)Nice-To-Haves
      • Experience in the streaming media industry or other subscription-based service
      • Experience in the technology industry, knowledge of data products
      • Python experience writing, managing and deploying code
      • Familiarity with data platforms and applications such as Databricks, Jupyter, Snowflake, Redshift, Airflow
      • Experience operating in an SDLC environment and deploying codeBasic EducationBA or BS in a quantitative field (Business, Math/Statistics, Economics, CS, Engineering, or similar)Additional InformationDISNEYTECHJust like the best ensemble casts of our favorite shows, Disney Streaming embraces diversity and is an inclusive environment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We are proud to be an Equal Opportunity Employer. Additional Information!:DISNEYTECH About Disney Media & Entertainment Distribution:Comprised of the Company's international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.About The Walt Disney Company:The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.This position is with Disney Streaming Services LLC , which is part of a business we call Disney Media & Entertainment Distribution .Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
        • Data Analyst Santa Monica, California, United States / New York, New York, United StatesWe are taking a responsible approach to creating environments that allow us to do what we do best - entertain and inform millions around the world. As part of our commitment to health and safety, COVID-19 vaccines are required for current U.S. salaried and hourly non-union employees, as well as certain employees covered by a collective bargaining agreement, and all newly hired employees. Exceptions apply in certain states. Learn more here (Opens in new window) .Disability Accommodation for Employment ApplicationsThe Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.Sign up to receive new job alerts and company information based on your preferences.

Keywords: The Walt Disney Company, Santa Monica , Sr Data Analyst, Retention Analytics, Professions , Santa Monica, California

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