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IT Support Technician

Company: GumGum
Location: Santa Monica
Posted on: September 16, 2022

Job Description:

GumGum is a contextual-first global advertising technology company that captures people's attention, without the use of personal data. We believe that a digital advertising ecosystem based on understanding a consumer's active frame of mind rather than behavior builds a more equitable and safer future for consumers, publishers and advertisers alike. Founded in 2008, GumGum is headquartered in Santa Monica, California and operates in 19 markets worldwide. For more information, visit is looking for a jack-of-all-trades* IT Support Technician* to provide internal IT support and system administration for our entire company. Working from our West Coast office, you will ensure employees, including our executive team, are provided with the tools to be productive and successful. You'll be working hands-on in nearly all imaginable aspects of internal IT, including technical support, system administration, user education, and device management.Note: GumGum currently operates in a 'work from home' virtual environment with sporadic opportunities for in-person business and morale events (health guidelines permitting). There will not be any requirement to go into the office on a daily basis moving forward. GumGum is only open to hiring remote candidates who are residents in the following states: AZ, CA, CO, CT, FL, GA, IA, IL, IN, KY, MA, MD, MI, NJ, NY, OH, OR, PA, TN, TX, UT, VA, WA, and MN. In this role, GumGum prefers a candidate located in Los Angeles and that can also occasionally offer in-office support.*What You'll Achieve** Configuration & Deployment of 1:1 devices* Order, deploy, and maintain hardware and software, including computers, accessories, AV equipment, printers, etc.* Install and configure hardware and software components to ensure usability* Upgrade systems to enable compatible software* Employee Onboarding / Offboarding* Provision equipment and access for new hires (onboarding)* Conduct weekly New Hire Orientation trainings* Educate employees on understanding and using internal IT systems* Retrieve equipment and revoke access for exiting employees (off-boarding)* Manage IT Help Desk* Provide in-person / remote technical support to company employees, including Executive staff and global offices while updating ticketing records* Support and maintain office hardware globally (AV, Network)* Systems Admin & Maintenance* Maintain accurate IT asset inventory records* Perform system administration for all corporate IT systems, (Jamf, Jira, Meraki, G-Suite, Sophos, JumpCloud, etc)* Help ensure the reliability and security of our corporate IT systems, for example by enforcing policies, identifying vulnerabilities, or performing backups* Work with various internal teams and external vendors to fix issues or make improvements* Write documentation for both internal IT and user-facing reference*Skills You'll Bring** Bachelor's degree in computer science or engineering or related field, preferred* 2+ years of in-house technical support experience* 2+ years of IT system administration experience* Experience troubleshooting systems* Skilled in database programming and software installation* Proficient with MAC and OS* Ability to learn new technologies quickly and with minimal guidance* Thrives on technical challenges and takes pride in solving them* Proficient using and troubleshooting Linux, Windows, and especially Macs* Experience with corporate computer networking, video conferencing, and VoIP phones* Experience with the below tools a plus:* Google Workspace administration* Mac and Windows computer management (Jamf Pro, Microsoft Intune)* Experience providing Executive support* Atlassian system administration* SSO / SAML deployment and management* Cisco Meraki* Outstanding technical aptitude* Ability to leverage their own experience while quickly acquiring knowledge on-the-fly to troubleshoot unfamiliar systems with minimal assistance* A motivated self-starter with a proven ability to work independently with minimal supervision* Agile - ability to adapt to changes quickly* Excellent communication(written and verbal)* Strong interpersonal skills and ability to work with cross-functional teams, customers and external vendors* Must possess a high level of discipline while remaining flexible*Benefits & Perks** Medical Coverage including 100% premium coverage for employee + spouse/family* Vision Coverage including 100% premium coverage for employee + spouse/family* Dental Coverage including 100% premium coverage for employee + spouse/family* Flexible Spending Account (FSA)* Employer-Matched 401(k) Retirement Plan* Life Insurance and AD&D* Business Travel Accident Insurance* Short-Term and Long-Term Disability* Stock Incentive Program _(role dependent)_* Paid Parental Leave - Birth parents can receive up to 16-18 weeks for birth recovery and baby bonding. Non-birth parents can receive up to 10 weeks for baby bonding* Transitional Return-to-Work Schedule* Modern Family Support: Cleo App* Employee Assistance Program* Legal and Identity Theft Protection* WFH Stipend* Wellness Reimbursement* Flexible Time Off* Veterinary Discounts* WeWork Monthly Pass* Pet friendly organization - We love our fur babies! Check us out on Instagram @dogsofgumgum* Incredible work/life balance with a collaborative and friendly work space* A team that has transitioned to remote work impressively, and remains highly collaborative and connected* GumGum Gives Back volunteering opportunities* Virtual company events and (optional) in-person celebrations* Virtual monthly team bonding events* Anniversary recognition and awards*Career & Development Focus** Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events* Opportunities to pursue business related side projects and yearly Hackathon* Highly encouraged to contribute to open source software, including our own open source software* Environment of learning from peers, including meetups, presentations and blog posts* Opportunity to work with cutting edge technology* Life Skills sessions - geared towards the whole life/ health / person* Leadership Bites Dinner Series - connecting current and future GumGum leaders over great food and meaningful conversation* The VOICE Coalition - through our council committee, The VOICE Coalition's mission is to build an equitable, supportive, and inclusive culture where all voices are heard and all differences are celebrated through thoughtful, engaging, and authentic programming and community involvement. We've created awareness and appreciation for our employees through Hispanic Heritage month, Women of GumGum, Asian Pacific American, GG Pride, etc.*Awards** BuiltinLA #7 Best Places to Work 2022* BuiltinLA Best Places to Work 2021* Ad Exchanger Programmatic Power Player 2022 and 2021* Digiday Media Awards Europe finalist 2022 and 2021* Ernst and Young Entrepreneur of the Year, Greater LA finalist 2022_GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO_*Follow us on our socials...*Instagram: @gumgum & @dogsofgumgumLinkedIn: GumGumTweet us: @gumgumFacebook: GumGumJob Type: Full-time

Keywords: GumGum, Santa Monica , IT Support Technician, Professions , Santa Monica, California

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