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Help Desk Technician

Company: Autonomy
Location: Santa Monica
Posted on: June 17, 2022

Job Description:

* The role is a full-time position with an outsourced managed service, named "LA Computer World" who provides IT services for its client, Autonomy. This person will be an employee of LA Computer World and not Autonomy. As such, all aspects of employment including salary, health benefits, PTO, and 401K will be through LA Computer World.
About LA Computer WorldEstablished in 2009, LA Computer World began in the Greater Los Angeles area, and is now servicing companies nationwide. Our highly experienced team is passionate about technology, and we deliver the very best innovations in technological solutions to achieve our clients' needs.
Position OverviewWe are looking for an experienced Helpdesk Technician to join our team. You will be responsible for supporting and maintaining a mixed environment of Mac and Windows, troubleshooting a broad array of software, and providing a high level of service for both local and remote employees.
We're looking for someone with strong problem-solving skills, the ability to work independently, and impeccable attention to detail.Ultimately, a top-notch Helpdesk Technician should be able to provide high-quality technical support in a timely and professional manner.
Key Responsibilities

  • Assisting a growing team that is both in-office and remote
  • Responding to tickets for a variety of help desk tasks including PC break/fix, account issues, password resets, facilitating equipment shipping/repairs, VPN connectivity issues, system access, device and driver installation, and more
  • Creating requested application accounts and managing software licenses across multiple software packages
  • Admin and support communication tools
  • Maintaining and organizing asset inventory
  • Assisting in user onboarding and off-boarding
  • Maintaining and managing conference room, telecom, and printer/copier equipment configuration and troubleshooting
    Desired Skills & Qualifications
    • Working knowledge of Windows 10, OSX, G Suite, Slack, JIRA/Confluence, Adobe Creative Cloud, and Office 365 are essential. Experience with Okta and additional SaaS apps a plus.
    • Knowledge and management of workstation deployment and inventory solutions
    • Familiarity with Mobile Device Management solutions and enforcement of BYOD policies
    • General networking knowledge and ability to maintain multiple existing office networks is a plus.
    • Excellent organizational and analytical skills
    • Attention to detail and accuracy
    • Ability to work under deadlines
    • Ability to be available for terminations and departures
    • Ability to communicate with people at all levels of an organization in a professional manner
    • Ability to work independently with minimal supervision, while being part of a growing and dynamic team
      • 401k with employer match
      • PTO and floating holidays

Keywords: Autonomy, Santa Monica , Help Desk Technician, Professions , Santa Monica, California

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