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Salesforce Analyst/Administrator

Company: RAND Corporation
Location: Santa Monica
Posted on: January 4, 2022

Job Description:

Job Type: RegularPosition DescriptionThe Salesforce Analyst/Administrator via reporting to the Salesforce Application Manager will collaborate with the Office of External Affairs, the RAND Development Group, and Research colleagues to ensure RAND is maximizing efficiency and capitalizing on the full set of features and benefits of Salesforce based on diverse user needs.The Salesforce Analyst/Administrator will analyze current practices, including reporting and other business practices, and create plans for improvement that will be reviewed by the Governance Board as appropriate. The analyses will include business cases, costing, and measurement plans. The Analyst is directly responsible for the troubleshooting, support, and administration of the Salesforce system.Administration duties include implementing and monitoring practices defined by the Salesforce Governance Board and Executive Committee, as well as ensuring Information Security and regulatory compliance.The Salesforce Analyst/Administrator is also responsible for basic system maintenance, such as custom fields, dashboards, reports, flows, page layouts, and to ensure proper usage and integration of Salesforce as a part of a larger enterprise suite of applications.Additionally, the Salesforce Analyst/Administrator is responsible for ongoing data maintenance, importing, and strategies.The Salesforce Analyst/Administrator provides user support, inclusive of --access, troubleshooting, and training. Other duties of the Salesforce Analyst/Administrator include managing third-party applications, testing changes, maintaining system documentation, and researching then implementing best practices.QualificationsHands-on and leadership experience with Salesforce, with 1 - 3 years of Salesforce Analyst &/or Administrator experience.Preference to candidates with in-depth knowledge of the Nonprofit Success Pack and implementation of custom fields, custom coding, and integrations.Strong reporting background using standard reporting tools including standard Salesforce reporting functionality, Apsona Multi-Step Reports, Apsona standard ETL tool, Click & Pledge, Soapbox Events, and other third-party applications.Experience updating an existing Salesforce.com configuration to provide solutions for reporting, flow, and enhanced functions.Strong problem-solving skills with data and software applications.Strong analytic skills demonstrated in process mapping and re-engineering.High-level technical understanding of data systems and integrations.Proven experience leading collaborative efforts with complex business and system requirements across an enterprise comprised of diverse business units.Excellent written and oral communication skills with the ability to effectively communicate with information technology professionals as well as very well-educated researchers in various fields.Education and Certification RequirementsEither Bachelor's degree in Computer Science, Software Engineering, or a related field or equivalent experience with Salesforce at a nonprofit is required.Salesforce.com Administrator certification is required.ExperienceMinimum 3 years of data management, business analysis, or information technology experience with 2 or more years working with Salesforce.Requires an advanced level of knowledge and understanding of Salesforce and third-party applications.Security ClearanceU.S. Citizenship is required to obtain and maintain security clearance.LocationSanta Monica, Pittsburgh, or RemotePositions OpenOneThis position may allow for remote work.Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vetFull time

Keywords: RAND Corporation, Santa Monica , Salesforce Analyst/Administrator, Professions , Santa Monica, California

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