Sr. Data Analyst, Operations

Company: The Black Tux
Location: Santa Monica
Posted on: February 25, 2021

Job Description:

The Black Tux is reinventing formal wear so people can show up at their best on the days that matter most. We design and manufacture modern rental suits and tuxedos that actually fit-made of 100% wool, ordered online, and delivered for free.Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux guarantees a perfect fit every time. As a member of the Data Science & Analytics team, you will become the company expert on data related to all things Operations, including Customer Care, Warehouse Operations, and Inventory. Our operations are key to the company's ability to live up to our mission to provide our customers with concierge level service and you will be an integral part of ensuring we succeed. You will work on a variety of projects across the company's Operations from forecasting future inventory demand and building out an accurate source of truth on inventory stock, to ensuring we can fulfill every order, to working with our COO and defining key metrics and visibility for performance management. You will work with stakeholders across the business to help them make smarter, data driven decisions and inform company-wide strategy as we continue to grow. What You'll Do

• Lead analytics projects to monitor the health of our Operations business and solve a wide range of business problems to inform data-driven strategic and operational decisions
• Work closely with Operations stakeholders to understand business requirements and translate them into technical solutions
• Build source of truth for inventory data and automate monthly inventory reconciliation with operations and finance teams
• Define KPIs across Operations and develop and own business intelligence dashboards to provide ongoing tracking and insights to Operations partners
• Build and improve advanced analytical models, such as our inventory size predictions and shipment forecasting, to allow team to be forward looking in identifying and solving potential inventory shortages
• Collaborate with data engineering to ensure that we have accurate source of truth data to serve needs across our Operations organizations, including Customer Care data (Zendesk), Warehouse Operations and Inventory (High Jump), and Planning (Anaplan)
• Engage associates on the warehouse floor, customer care agents, and operations leadership to identify obstacles and implement data analytics and tools to help improve their day-to-day business decisions and operations Who You Are
  • A problem solver that is excited to take on new challenges and, given context, being self-directed and enthusiastic about owning your work autonomously
  • You use SQL every day to help companies understand their operations and make data-driven decisions, preferably with experience working with warehouse, inventory, and/or customer care data
  • An empathetic analyst that thrives as a true partner to business stakeholders and understanding their needs, building strong relationships to achieve the shared goal of using analytics and insights to drive the business forward
  • A storyteller that uses data visualization to communicate insights effectively to a variety of stakeholders; Tableau experience is a plus
  • You have a strong understanding of business statistics, forecasting and predictive analytics
  • You show modesty, kindness and support to your team and the people you work with
  • Bonus points for experience with similar data stacks and tools: Zendesk, Highjump, Snowflake, dbt, Tableau Perks of working in the Black Tux
    • We pay people equally and based on market compensation data
    • We provide a 401(k) plan through Betterment--
    • Our full-time employees receive stock options and have a stake in the company--
    • We provide our full-time employees with Evergreen stock option grants every 2.5 years
    • Our Health, dental and vision plans are competitive, and we cover 100% of employee coverage and 50% of dependents--
    • Monthly cell phone reimbursement
    • Daily commuter reimbursement--
    • Dog friendly HQ--
    • Complimentary dry cleaning & tailoring services
    • TBT Women's Group--
    • TBT Diversity and Inclusion Group
    • Weekly catered lunches
    • Paid maternity and paternity leave
    • Stocked Kitchen & pantry
    • Apple equipment or whatever you need to be productive
    • Monthly employee events and trainings--
    • Free suit rentals We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities Our people are the most important asset to us. Our benefits, perks, pay and culture reflect this in every decision we make. If you want to learn more about us, check out our Culture Book. --

Keywords: The Black Tux, Santa Monica , Sr. Data Analyst, Operations, Professions , Santa Monica, California