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Help Desk Analyst II

Company: Robert Half
Location: Santa Monica
Posted on: March 24, 2020

Job Description:

Description You might be the Help Desk Analyst Robert Half Technology is looking for! We especially want to hear from you if you have a can-do attitude and are looking to be part of a highly motivated team. The ideal Service Desk Analyst can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This position sometimes includes creating knowledge articles and arranging training for other Service Desk Analysts when needed. The primary function of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. We need the person in this position to know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. We need the person in this position to understand Incident, Problem, Change Management and other processes. Candidates should also be aware of how these processes work together to provide superior support and high availability of our business. You should be prepared to cover alternative shifts when needed. We invite you to apply if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. A company in the Financial Services field is seeking candidates for a long-term duration to fill a temporary role. This Help Desk Analyst II opportunity will be located in the Santa Monica, California area and will be a long-term temporary position. Responsibilities - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - You'll do well in this job if you can facilitate user account management. That involves handling onboarding, change and departure processes - Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues - Provide guidance to Tier 1 support and team members - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory for immediate consideration please send resume to Danny.imrht.com Requirements - Comprehensive knowledge of Active Directory - Ability to multitask, collaborate and communicate well with individuals of all backgrounds in a fast-paced environment - Technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems - Background in one or more programming or scripting language - Ability to recognize, evaluate, and resolve problems effectively - This position will be the best fit for a candidate with a combination of superior customer service skills and technical aptitude - 3+ years' of experience supporting desktopserver operating systems and technologies such as Active Directory, DNS, Exchange and VMware - Ability to communicate verbally and in writing effectively throughout all levels of the company - Can work independently with minimal supervision - This job will often be easier if you have ITIL certification - A qualified candidate would be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction for immediate consideration please send resume to Danny.imrht.com Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Santa Monica , Help Desk Analyst II, Professions , Santa Monica, California

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