Business Analyst / Project Manager
Company: Robert Half
Location: Santa Monica
Posted on: March 24, 2020
Description Business Analyst Project Manager Salary 100,548.00 -
124,140.00 (will depend upon experience) Functional Role Business
Analyst IT PM Location Santa Monica, CA Employer City of Santa
Monica Benefits Sick leave, holiday and vacation pay, the Public
Employees Retirement System, medical, dental and vision insurance,
credit union, deferred compensation, tuition reimbursement,
Dependent Care Assistance Plan and Marine Park Childcare Center.
This person serves as a strategic partner responsible for
understanding and meeting business requirements. Analyzes business
processes and workflows and improves efficiency through automation
and streamlined operations. Serves as a liaison to various City
departments, providing consulting on reactive, proactive, and
enhancement support services with primary focus on customer
satisfaction. For immediate and confidential consideration please
email your resume to Omar Garcia-Gomez at omar.garcia-gomezrht.com
mailtoomar.garcia-gomezrht.com Top Requirements Requirements Deep
technical background SQL skills, Batch scripting, Experience
supporting vendor applications (CAD AVL) Ability to communicate
with clients Project and program management principles and best
practices. ITIL and the entire IT Service Delivery lifecycle.
Knowledge of software delivery life-cycle methodologies including
Agile, SCRUM, and Kanban. Knowledge of software system
configuration, maintenance, administration, analysis, and problem
resolution best practices. Must Have Bachelor's degree in Computer
Science, Management Information Systems or a closely related field.
Nice to have ITIL certification, PMP or similar Major Duties
Provides technical support and acts as a technology liaison and
subject matter expert in support of business specific systems.
Collects, analyzes, and documents business requirements for process
and customer experience improvements. Defines end-to-end use cases
and user stories. Conducts research on emerging information
technology products and services to support business needs.
Designs, implements, tests, and supports business software systems
and applications. Implements process and system change activities
in adherence to all Department policies and procedures focusing on
enhancing system security, reliability, and availability. Monitors,
measures and provides feedback on process and system performance.
Identifies meaningful KPIs to drive performance improvements and
validate services are meeting service level agreements. Documents
process workflows, system support materials, knowledge articles,
and support self-service capabilities through the Service Portal.
Assists with providing individual or group training on business
software applications, policies, and procedures, including
development of training and procedural guides for end users.
Communicates and coordinates during major incidents impacting
departments. Adheres to major incident management process and
escalation requirements and post-mortem incident reviews and root
cause problem identification. For immediate and confidential
consideration please email your resume to Omar Garcia-Gomez at
omar.garcia-gomezrht.com mailtoomar.garcia-gomezrht.com Robert Half
Technology matches IT professionals with some of the best companies
on a temporary, project or full-time basis. From roles in software
and applications to IT infrastructure and operations, we provide
you unparalleled access to exciting career opportunities. Our
personalized approach, innovative matching technology and global
network with local market expertise help you find the technology
jobs that match your skills and priorities - fast. By working with
us, you have access to challenging opportunities, competitive
compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee
programs, Robert Half is proud to have an active role in the
communities in which we live and work. Our company has appeared on
FORTUNE's "Most Admired Companies" list every year since 1998.
Download our mobile app to take your job search on the go! Contact
your local Robert Half Technology office at 888.490.4429 or visit
www.roberthalf.comjobstechnology to apply for this job now or find
out more about other job opportunities. All applicants applying for
U.S. job openings must be authorized to work in the United States.
All applicants applying for Canadian job openings must be
authorized to work in Canada. 2020 Robert Half Technology. An Equal
Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now'
Keywords: Robert Half, Santa Monica , Business Analyst / Project Manager, Professions , Santa Monica, California
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