Quality Specialist
Company: VirtualVocations
Location: Vista
Posted on: May 8, 2025
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Job Description:
A company is looking for a Quality Specialist to assist in
delivering exceptional customer service.
Key Responsibilities
Monitor and evaluate customer interactions to ensure quality
standards are met
Conduct performance evaluations of agents and provide constructive
feedback
Analyze customer service metrics to identify trends and areas for
improvement
Required Qualifications
Experience in Customer Support or Quality & Training
Fluency in English; additional languages are a plus
Detail-oriented with a focus on improvement
Analytical skills to assess performance and identify
improvements
Ability to provide constructive feedback and coaching
Keywords: VirtualVocations, Santa Monica , Quality Specialist, Other , Vista, California
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