SantaMonicaRecruiter Since 2001
the smart solution for Santa Monica jobs

Audiovisual Coordinator

Company: Advanced Systems Group
Location: Santa Monica
Posted on: May 22, 2023

Job Description:

Job SummaryThe AV Coordinator collaborates with the customer's IT team and all other Global Events Operation departments on daily operational tasks. As the first contact point for the incoming event and technical support requests, the AV Coordinator triages tickets, leads discovery calls, and keeps the Global Event Operations Team informed of upcoming events.Essential Functions:

Develop a confident understanding of all technical aspects of our internal AV tools and operationsBecome a subject matter expert on continually evolving areas of the customer's AV team and toolsCommunicate with other teams to plan live events - this includes determining requirements to support them, coordinating calendars in preparation for conferences, and developing budgets Assist with pre-production for in-person and virtual live eventsWork with teams across the company to support audio, video conferencing, projection, and other event technological needsIntake, triage, and escalate issues encountered during conference room events to find quick solutions, schedule maintenance, and archive issues on shared documents for team visibilityCoordinate and set meetings with colleagues and coworkers Communicate with the Events team to manage team workload and workflowContribute and abide by SOP documents by analyzing our event ticketing systemManage gathering and tracking metrics via the ticketing systemManage client interactions and expectations in regard to event support needsCommunicate effectively with clients to identify needs and evaluate alternative technical solutionsContinually seek opportunities to increase customer satisfaction and deepen client relationshipsCompetencies:
Excellent effective verbal and written communication skillsExcellent interpersonal skills, including relationship-building and collaboration within a diverse, cross-functional teamAbility to quickly learn to operate new products and featuresAbility to work a flexible schedule including nights and weekends, as neededSelf-motivated and self-directedStrong interest in technology and AV equipmentRequired Education and Experience:
  • 3+ years of customer support experience in a technical environmentHigh School Diploma or equivalent
  • Experience in an event production environment, and a knowledge of the challenges and problem-solving needs within it
  • Working experience with customer service software like Jira, Zendesk, or comparable platforms
  • Confident with all components of Microsoft Office suite (Word, Excel, PowerPoint) and all components of Google Docs suite (Docs, Sheets, Slides, Forms)
  • Confident with Google Calendar scheduling
  • Confident with Mac OS and mobile iOS
  • Experience with video-conferencing applications such as Google Hangout and Zoom - Preferred Education and Experience:
    • Experience working in a start-up environment or tech company
    • A production background is a huge plus - this role requires technical troubleshooting without existing documentation -Compensation & Benefits:This full-time role offers a base salary of between $80,000 to 120,000, depending on experience. This role is eligible for benefits including fully covered medical insurance, vacation/holiday/STO, 401k, wellness discounts, and more. -Powered by JazzHR

Keywords: Advanced Systems Group, Santa Monica , Audiovisual Coordinator, Other , Santa Monica, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Monica RSS job feeds