Audiovisual Coordinator
Company: Advanced Systems Group
Location: Santa Monica
Posted on: May 22, 2023
Job Description:
Job SummaryThe AV Coordinator collaborates with the customer's
IT team and all other Global Events Operation departments on daily
operational tasks. As the first contact point for the incoming
event and technical support requests, the AV Coordinator triages
tickets, leads discovery calls, and keeps the Global Event
Operations Team informed of upcoming events.Essential
Functions:
Develop a confident understanding of
all technical aspects of our internal AV tools and operationsBecome
a subject matter expert on continually evolving areas of the
customer's AV team and toolsCommunicate with other teams to plan
live events - this includes determining requirements to support
them, coordinating calendars in preparation for conferences, and
developing budgets Assist with pre-production for in-person and
virtual live eventsWork with teams across the company to support
audio, video conferencing, projection, and other event
technological needsIntake, triage, and escalate issues encountered
during conference room events to find quick solutions, schedule
maintenance, and archive issues on shared documents for team
visibilityCoordinate and set meetings with colleagues and coworkers
Communicate with the Events team to manage team workload and
workflowContribute and abide by SOP documents by analyzing our
event ticketing systemManage gathering and tracking metrics via the
ticketing systemManage client interactions and expectations in
regard to event support needsCommunicate effectively with clients
to identify needs and evaluate alternative technical
solutionsContinually seek opportunities to increase customer
satisfaction and deepen client relationshipsCompetencies:
Excellent effective verbal and
written communication skillsExcellent interpersonal skills,
including relationship-building and collaboration within a diverse,
cross-functional teamAbility to quickly learn to operate new
products and featuresAbility to work a flexible schedule including
nights and weekends, as neededSelf-motivated and
self-directedStrong interest in technology and AV equipmentRequired
Education and Experience:
- 3+ years of customer support experience in a technical
environmentHigh School Diploma or equivalent
- Experience in an event production environment, and a knowledge
of the challenges and problem-solving needs within it
- Working experience with customer service software like Jira,
Zendesk, or comparable platforms
- Confident with all components of Microsoft Office suite (Word,
Excel, PowerPoint) and all components of Google Docs suite (Docs,
Sheets, Slides, Forms)
- Confident with Google Calendar scheduling
- Confident with Mac OS and mobile iOS
- Experience with video-conferencing applications such as Google
Hangout and Zoom - Preferred Education and Experience:
- Experience working in a start-up
environment or tech company
- A production background is a huge plus - this role requires
technical troubleshooting without existing documentation
-Compensation & Benefits:This full-time role offers a base salary
of between $80,000 to 120,000, depending on experience. This role
is eligible for benefits including fully covered medical insurance,
vacation/holiday/STO, 401k, wellness discounts, and more. -Powered
by JazzHR
Keywords: Advanced Systems Group, Santa Monica , Audiovisual Coordinator, Other , Santa Monica, California
Didn't find what you're looking for? Search again!
Loading more jobs...
