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Site Service Support

Company: Cognizant
Location: Santa Monica
Posted on: January 23, 2023

Job Description:

Salary and Other Compensation: The annual salary for this position is between $ 60K-70K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Job Description: Responsible for working and tracking cases from beginning through resolution Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals Perform archive restores, manage user and computer accounts in AD, patch management, manage VPN accounts, Aspera requests, password resets, Alloy Software Asset Management, and all other duties as assigned Perform software and hardware configuration across diverse platforms Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Support on key IT infrastructure projects when needed Create and maintain SOPs / "how to" documentations for local knowledge base Responsible for maintaining and updating the inventory of all office and remote computers, hardware, software and supplies. Repairing or replacing damaged hardware. Partner with IT management and security team to ensure that all systems adhere to security policies and any compliance requirements Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user level. Performing tests and evaluations on new software and hardware. Providing support to users and being the first point of contact for error reporting. Establishing good relationships with all departments and colleagues. Conducting daily backup operations. Managing technical documentation. Assist in OS deployments using automated scripts and templates in virtual and bare metal environments, (WDS, SCCM and JAMF). Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service. Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity. Technical Skills SNoPrimary SkillProficiency Level Rqrd./Dsrd.1Field ServicesPL1Required Proficiency Legends Proficiency LevelGeneric ReferencePL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.PL3The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.PL4The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Keywords: Cognizant, Santa Monica , Site Service Support, Other , Santa Monica, California

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