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Support Specialist

Company: The People Concern
Location: Santa Monica
Posted on: January 21, 2023

Job Description:

Support Specialist

Santa Monica, CA, USA

Req #11

Monday, November 28, 2022

Position: Support Specialist
Schedule:Sun-Thurs: Sun-7:30am-12pm, Mon, Tues, Thur,-7:30am-5pm, Wed-7:30am-4:30pm
Location: Access Center
Essential Duties & ResponsibilitiesUnder the supervision of the Program Manager, the Shwashlock Monitor is responsible for:* Ensure clients understand the program components and welcome clients.

  • Provide accurate information regarding Access Center & SHWASHLOCK services and service hours
  • Sign up participants daily for showers, laundry and lockers ensuring information is confidential.
  • Assist with printing sign in sheets for showers, lockers and laundry services
  • Provide daily sign-up sheets to The Shwashlock Coordinator or Supervisor for the proper recording of the daily stats. On occasion assist with data entry of the Shwashlock stats.
  • Keep SHWASHLOCK showers, bathrooms and laundry area clean during hours of operation; empty trash as needed
  • Ensure all towels are washed, dried and folded neatly on the towel rack in a timely matter
  • Assist with locker intakes, discharges and clearing locker as needed.
  • Keep locker area orderly and ensure clients keep lockers clean and free from prohibited items.
  • Responsible for distribution of towels, toiletries, essential items and clothing if needed; assist with restocking hygiene items.
  • Report all incidents and any repair needs to the Shwashlock Coordinator and supervisor
  • Engage clients into the case management process by effectively building trust and credibility; screening requests, and directing clients appropriately.
  • Assist staff in maintaining order and a smooth flow of services throughout the day
  • Develop rapport/assist weekend feeding groups/Collaborators and volunteers
  • Monitor and oversee client bathrooms, showers, and Laundry services area to ensure compliance with program policies and procedures
  • Assist in maintaining the Shwashlock office; ensuring a clean, organized and clutter free work space
  • Provide crisis intervention using Trauma Informed Care and non violent crisis intervention techniques.
  • Communicate with the supervisor on a daily basis to report issues, concerns, suggestions and successes
  • Assist with daily operation of facility as needed, including general cleaning duties
  • Document all Program related issues, concerns appropriately and in a timely matter
  • Attend all staff meetings, team meetings, trainings and retreats as scheduled
  • Other Duties as assigned Qualifications * Minimum high school diploma/GED
    • Familiarity with non-violent crisis intervention
    • Familiarity with Harm Reduction and Trauma Informed Care Practices
    • Able to self-motivate and to appropriately organize and motivate others
    • Able to multi task: handling multiple tasks and high volume client requests. Demonstrated knowledge of issues faced by population served (homelessness, mental illness, substance abuse, medical issues, domestic violence, etc.)
    • Able to work in a high tolerance Harm Reduction model with members who have multiple barriers
    • Experience working in a community-based setting and as part of a team
    • Computer literate; able to use computerized database system for information management Work Environment
      • Combination of field and office environment
      • Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
      • On occasion walk or drive to different local sites
      • Will necessitate working in busy and loud environments
      • Will be exposed to elements like cold, heat, dust, noise and odor
      • May need to bend, stoop, twist and sit throughout the day

        Responsibilities Common to All Agency Employees
        • Maintain a safe work environment and confidentiality at all times
        • Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
        • Organize and prioritize multiple activities to meet all external and internal deadlines
        • Maintain professional demeanor that reflects positively on the agency
        • Demonstrate respect and courtesy toward others
        • Able to thrive in a work environment emphasizing teamwork and collaboration
        • Respond promptly in all aspects of communication
        • Work with minimum supervision
        • Perform other duties as assignedThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

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Keywords: The People Concern, Santa Monica , Support Specialist, Other , Santa Monica, California

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