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Communications Operator/Lateral Transfer

Company: City of Santa Monica, CA
Location: Santa Monica
Posted on: November 24, 2022

Job Description:

Job Summary

DEFINITION

Operates radio, telephone and related communications equipment to receive and relay information; prioritizes and assigns appropriate resources for emergency and non-emergency service calls for assigned area of responsibility. Maintains logs and records of all activity as required. Provides support information to police officers, fire units, the general public, and other public safety agencies as required.

SUPERVISION

Works under the general supervision of a Communications Center Supervisor or designee, who outlines work, occasionally reviews work in progress, and periodically reviews completed work. No supervision exercised.

Representative Duties

Answers telephone requests and/or radio calls for service. Analyzes the nature of the request, prioritizes requests/public safety needs, and assigns/alerts appropriate resources.

Operates a Computer Aided Dispatch (CAD) computer system, video display terminals, multiple radio frequencies and associated equipment.

Receives and records emergency and routine business calls by actively listening, appropriately controlling conversations, and expeditiously gathering pertinent and relevant information.

Provides the public with basic instructions to safeguard persons in hazardous conditions, including first aid and medical emergencies prior to arrival of trained emergency response personnel.

Dispatches City public safety and/or contacts other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment.

Provides training to new communications operators and other personnel in dispatch procedures, as required.

Performs other duties, as assigned.

Requirements

Knowledge of:

Principles, practices, and techniques of public relations

Office practices and procedures

Police radio operations and procedures, local streets, police beats, classification of crimes and recognition of common police codes

Effective customer service techniques

Ability to:

Perform emergency dispatching methods using various communications equipment including Computer Aided Dispatching (CAD) equipment or similar equipment

Operate various telephone, radio communication and Computer Aided Dispatching (CAD) equipment simultaneously under stress

Learn to use law enforcement and telecommunications databases and other applications in an appropriate manner

Memorize numerous codes, streets, addresses and computer functions

Learn fire equipment and resource capabilities and develop strategy for various types and fire and rescue emergencies

Provide high quality, efficient and professional customer service while working in a fast-paced and stressful environment

Speak clearly in a well-modulated voice using proper diction

Maintain emotional stability and patience

Possess level-headed thinking while being able to react appropriately and quickly in crisis and routine situations

Work independently and exercise independent judgment, discretion, maturity and confidence

Work within an established chain of command organizational structure and accept constructive criticism

Establish and maintain effective and cooperative working relationships with City employees and the general public

Provide effective customer service

Skill in:

Reading, writing legibly, spelling and communicating at an appropriate level

Speaking clearly, distinctly, calmly and correctly with even modulation

Type at a corrected speed of 35 words per minute

Multi-tasking by simultaneously talking on the telephone/police radio and typing into a computer

Using a personal computer and applicable software applications

FIRE DEPARTMENT REQUIREMENTS

Minimum Requirements:

Education: Graduation from high school or the equivalent.

Experience: One year of recent, paid work experience as a certified emergency medical public safety dispatcher.

Licenses and Certificates:

Possession of a valid Class C driver license. Possession of a valid Emergency Medical Dispatch certificate from a recognized emergency dispatch program. Possession of a valid American Heart Association or national/state accredited certification in Cardiopulmonary Resuscitation.

POLICE DEPARTMENT REQUIRMENTS

Minimum Qualifications:

Education: Graduation from high school or the equivalent.

Experience: One year of recent, paid work experience as a law enforcement emergency dispatcher.

Licenses and Certificates:

Possession of California POST basic dispatcher certification. Possession of a valid Class C driver license. Supplemental Information

HOW TO APPLY: Applicants must file a clear, concise, completed on-line City application with the Human Resources Department by the filing deadline.

SELECTION PROCESS: An on-line City application and required supplemental questionnaire must be completed to be considered for this position. All applicants will be reviewed and only those candidates determined to bemost qualifiedfor the position on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process.

Testing will consist of the following:

* Typing @ 35 wpm (Qualifying)

Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. The investigation is used to determine a candidate's moral character and suitability for employment in law enforcement. The investigation shall include, but is not limited to, the following checks: criminal record, polygraph, driving history, credit history, military record, previous employer(s), and references.

COVID 19 Vaccination:

Proof of COVID 19 vaccination will be required as a condition of employment unless a religious or medical/disability exemption is granted by the City.

NOTE: If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified city employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our employees are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces and diversity of our employees. Join us!

REQUESTS FOR ACCOMMODATIONS: Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination

WORKING CONDITIONS:

Work is performed indoors in an office environment. Use of a headset to listen and respond to radio transmission is required. Requires the simultaneous use of several computer keyboards, mice, nd monitors. Stressful conditions often occur when dispatching and responding to emergency and non-emergency calls. Must deal cooperatively with a wide variety of individuals. Holiday, weekend, overtime, and night work is required.

Keywords: City of Santa Monica, CA, Santa Monica , Communications Operator/Lateral Transfer, Other , Santa Monica, California

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