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Customer Service Representative

Company: Vaco Staffing
Location: Santa Monica
Posted on: September 14, 2022

Job Description:

Vaco Los Angeles is assisting an online luxury fashion retailer seeking a Customer Service Representative to join their fast-growing and exciting team! Key responsibilities include responding to customer inquiries, dealing with de-escalation calls, and assisting customers with placing orders.This is a hybrid position, Monday-Friday - 3 days a week in the office in Santa Monica, 2 days working remotely.The ideal candidate is a fast learner, team-oriented, and has experience interfacing with high-end clientele. Job Responsibilities:

  • Respond to customer queries in a timely and accurate manner, via phone, email, or chat
  • Identify customer's needs and help customers use specific features
  • Help customers with online purchases and placing orders
  • Provide appropriate solutions to de-escalate situations
  • Provide the highest level of customer service to ensure a positive shopping experience for all customers
  • Take corrective action and process replacement orders when necessary
  • Familiarize yourself with extensive product knowledge and ask questions along the way
  • Track and follow up on problems to ensure they have been completely resolved
  • Create spreadsheets and reports as needed
  • Other related tasks and projectsQualifications:
    • 1+ years of customer service experience required preferably in retail and/or fashion industry
    • Experience with Outlook, Slack, Zendesk, Shopify, Returnly preferred
    • Ability to work in a fast-paced environment with a high degree of independence
    • Excellent problem-solving and detail-orientation skills
    • Exceptional communication skills both written and verbal
    • Maintain a teamwork atmosphere
    • Be willing to learn and grow with the team for future assignmentsHiring now. C2H.

Keywords: Vaco Staffing, Santa Monica , Customer Service Representative, Other , Santa Monica, California

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