Customer Service Representative

Company: Vaco Staffing
Location: Santa Monica
Posted on: September 14, 2022

Job Description:

Vaco Los Angeles is assisting an online luxury fashion retailer seeking a Customer Service Representative to join their fast-growing and exciting team! Key responsibilities include responding to customer inquiries, dealing with de-escalation calls, and assisting customers with placing orders.This is a hybrid position, Monday-Friday - 3 days a week in the office in Santa Monica, 2 days working remotely.The ideal candidate is a fast learner, team-oriented, and has experience interfacing with high-end clientele. Job Responsibilities:

• Respond to customer queries in a timely and accurate manner, via phone, email, or chat
• Identify customer's needs and help customers use specific features
• Help customers with online purchases and placing orders
• Provide appropriate solutions to de-escalate situations
• Provide the highest level of customer service to ensure a positive shopping experience for all customers
• Take corrective action and process replacement orders when necessary
• Familiarize yourself with extensive product knowledge and ask questions along the way
• Track and follow up on problems to ensure they have been completely resolved
• Create spreadsheets and reports as needed
• Other related tasks and projectsQualifications:
  • 1+ years of customer service experience required preferably in retail and/or fashion industry
  • Experience with Outlook, Slack, Zendesk, Shopify, Returnly preferred
  • Ability to work in a fast-paced environment with a high degree of independence
  • Excellent problem-solving and detail-orientation skills
  • Exceptional communication skills both written and verbal
  • Maintain a teamwork atmosphere
  • Be willing to learn and grow with the team for future assignmentsHiring now. C2H.

Keywords: Vaco Staffing, Santa Monica , Customer Service Representative, Other , Santa Monica, California