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Patient Access Lead

Company: Providence Health & Services
Location: Santa Monica
Posted on: August 5, 2022

Job Description:

Description Patient Access Lead Under the supervision of the Patient Access Director/Manager/Supervisor, the Patient Access Lead is an individual with demonstrated competence in patient access skill set, prioritizing, multitasking, and coordinating. The Patient Access Lead will be responsible for overseeing the registration process for their direct department functions and the maintenance of a smooth unit flow, providing clerical and administrative support, and admitting activities in the assigned unit which may include functions such as pre-registration, scheduling, and admission, registration, insurance verification, financial counseling, obtaining, recording and transmitting of information pertinent to the registration process into the hospitals ADT system for locations assigned to them. The Patient Access Lead will be responsible for the organization's registration productivity reporting and Quality Assurance (QA) process, which consists of evaluating, monitoring and reporting results to the Patient Access Management team. The Lead will utilize his/her medical based background and experience to serve as a key liaison between onsite and remote patient access locations and to be involved in continuous professional contact with onsite patient access personnel, management, and other hospital personnel. The Patient Access Lead is responsible and will work congruently with the registration staff to ensure best practices procedures. Additionally, the Patient Access Lead is instrumental in communicating with other departments within the facility and to ensure the processes within the patient access department are completed daily. Required qualifications:

  • H.S. Diploma or GED
  • Current BLS (applicable to all employees who work in the Emergency Room department)
  • 1 year of experience as a Patient Access, Registration and/or Admissions Representative, or related positions as applicable.
  • Knowledge of upfront collection and cash practices
  • Knowledge of insurance verification process
  • Knowledge of financial clearance process (authorization, notification, etc.)
  • Ability to cover shifts as needed
  • Excellent and effective oral, written, and interpersonal communication skills
  • Computer literate with Microsoft Office and Internet Explorer
  • Able to type 35-45 wpm
  • Ability to serve as a resource for new and existing staff members as requested or assigned
  • Working knowledge of Protected Health Information
  • Able to demonstrate understanding of overall department needs, multitasking, work independently, and require minimal supervision
  • Able to establish priorities appropriately and organize job responsibilities
  • Able to adapt readily and demonstrate flexibility to accommodate changes in department activity.
  • Able to answer telephones with proper etiquette, and answer or direct calls efficiently
  • Able to use a printer, fax, scanner, and photocopier
  • Able to use or learn to use the telephone and intercom system, Pneumatic tube system and Addressograph embosser
  • Able to take personal responsibility, respect for self and others, innovation through teamwork, dedication to caring and excellence in customer service
  • Able to assist in the development of quality development and productivity measures
  • Ability to deal effectively with many people across a broad range of cultural backgrounds and ages
  • Ability to work independently with little or no supervision
  • Ability to work effectively with many people at various levels of the organization
  • Ability to clearly communicate with internal and external customers, including, but not limited to, patients, co-workers, management, physicians, and visitors
  • Ability to maintain patient confidentiality and privacy in accordance to hospital policy Preferred qualifications:
    • Associate's Degree
    • 3 years experience in admitting, data entry, medical terminology, computer skills and working with public Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities About the hospital you will serve. Providence Saint John's Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John's Health Center enjoys a reputation for clinical excellence across many disciplines. The 266-bed health center has a medical staff of more than 900 physicians, 1,800 employees and a host of volunteers who share a commitment to providing quality care for all. We offer a full comprehensive range of benefits - see our website for details - About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Requsition ID: P356432 Company: Providence Jobs Job Category: Patient Access Job Function: Revenue Cycle Schedule: Full time Shift: Evening Career Track: Admin Support Department: 7006 PSJHC PATIENT ACCESS Address: CA Santa Monica 2121 Santa Monica Blvd Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Keywords: Providence Health & Services, Santa Monica , Patient Access Lead, Other , Santa Monica, California

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