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Studio Associate

Company: Aviator Nation
Location: Santa Monica
Posted on: August 2, 2022

Job Description:

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail. Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned. ROLES AND RESPONSIBILITIES FOR RIDE ASSOCIATE:

  • Provide high level customer service and hospitality to clients
  • Assist the Studio Management in daily studio and store tasks and projects
  • Maintain a positive attitude and take initiative
  • Provide support to the RIDE instructors to ensure a successful class check-in process
  • Work as a cohesive team with all RIDE staff members to ensure efficiency and camaraderie
  • Maintain the distinct RIDE aesthetic, appearance, atmosphere and culture
  • Operate cash register/ POS
  • Manage financial transactions such as process returns and exchanges, and balance drawers
  • Achieve established sales and performance goals
  • Respond to questions, concerns, and complaints in a polite and efficient manner
  • Learn all front desk procedures and duties including but not limited to: signing up clients, checking people in, answering phones and emails, and ringing up retail purchases
  • Assist with all retail operations, learn product knowledge (SKUs, fit, etc.), and demonstrate and explain merchandise based on customer s needs
  • Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors, as well as rented items such as shoes, gloves, mats, and towels
  • Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
  • Bathroom and changing room cleaning
  • Assist with incoming and outgoing shipments
  • Keep inventory up to date and organized both on the sales floor and in backstock
  • Conduct inventory counts
  • Share knowledge and assist with the training and coaching of new team members
  • May assist with Purchase Orders
  • May be asked to partake in studio/store photoshoots for our social media accounts
  • Assist with social media posts (i.e taking photos of product, modeling clothing for photos, posting to our social media accounts)
  • Follow all social media guidelines when assisting with social media REQUIREMENTS OF RIDE ASSOCIATE:
    • Must have customer service experience
    • Must have the ability to prioritize and multi-task within a fast-paced environment
    • Must be willing to initiate tasks and perform duties without direction
    • Must have excellent communication skills and be able to work with a wide range of personalities
    • Must have outstanding customer service and problem solving skills
    • Must have a positive, can-do attitude attitude
    • Must have friendly and professional phone and email etiquette
    • Must have superior organizational skills PHYSICAL REQUIREMENTS OF RIDE ASSOCIATE:
      • Must be able to work in a fast-paced environment
      • Must be able to kneel, bend, reach, climb, and stand for long durations of time
      • Must be able to lift/carry a maximum of 30lbs
      • Must abide to agreed upon availability agreement
      • Must follow Aviator Nation dress code PAY & BENEFITS:
        • Gifted Aviator Nation clothing
        • Discount on Aviator Nation clothing
        • Coffee/juice bar perks
        • Fitness class perks
        • Health benefits for full-time employees Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Aviator Nation, Santa Monica , Studio Associate, Other , Santa Monica, California

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