Call Center / Admissions Representative
Company: Clare Foundation, Inc.
Location: Santa Monica
Posted on: June 23, 2022
Job Description:
Job Description Job Title: Call Center/Admissions Representative
(PT/On-Call)Reports To: Call Center Coordinator/Admissions Director
About CLARE-MATRIX: CLARE-MATRIX is a nonprofit organization
providing effective and compassionate treatment, recovery, and
prevention services for alcoholism and substance abuse to
individuals, families, and the community.Since 1970, CLARE-MATRIX
has provided quality substance abuse and mental health treatment to
men, women, and children in southern California.Through programs
run by a compassionate, committed, results-oriented team of
counselors, therapists, and administrators, CLARE-MATRIX continues
to build its reputation as a leader in Evidence-Based Treatment
practices and continues to break new ground in the areas of
positive outcomes, outreach, research, and community
involvement.Headquartered in Santa Monica, CA, CLARE-MATRIX
maintains 18 facilities in the Southern California region;
providing services to participants in a manner consistent with its
Core Values: Compassion, Teamwork, Integrity, Empowerment,
Adaptability and Equality. Summary:The Call Center Representative
is responsible for providing phone coverage and generating interest
in CLARE-MATRIX treatment program offerings and working with
potential clients and their families to facilitate an admission.
Our Call Center Representative answers all pre- admissions/general
intake questions from potential clients, families or their referral
sources. They conduct over the phone screenings, schedule intakes,
and assist clients with understanding their insurance
benefits.Specific Responsibilities:
- Provide phone coverage during assigned shift
- Ability to generate interest in our treatment program
offerings
- Ability to advise callers on the treatment process and move
potential clients past their barriers to treatment
- Document all client information and communication in
Salesforce
- Maintain knowledge of our treatment center's service offerings
and current census
- Timely follow ups with qualified clients to ensure
admission
- Professional and positive attitude in the work place and with
all callers
- Provide excellent customer service to potential clients and
their family members
- Ability to successfully prioritize in a fast-paced working
environment
- Communicate insurance verification results to potential
clients
- Discuss payment options with client and/or family
- Refer caller to appropriate facility outside of our network if
they are not appropriate for one of our treatment centersKnowledge,
Experience & Skills:
- The ideal candidate will have counseling experience in a
substance abuse treatment center setting.
- High School Diploma (Two-year degree or higher preferred).
- Must have 2 years of experience within the chemical dependency
field working over the phone or face to face with clients.
- CAADAC or related certification is preferred.
- Excellent computer based and telephonic skills - Salesforce
experience is a plus
- Ability to prioritize and multitask
- Excellent interpersonal and communication skills with a strong
client focus Medical History:All employees whose functions require
or necessitate contact with client or food preparation shall
complete a health screening report or a health questionnaire.
Health screening report or health questionnaire will be provided
upon hire. For all residential employees a health screening report
be completed and signed off by a medical practitioner signature for
clearance. All outpatient employees will complete at minimum a
self-report screening questionnaire. TB test are to be conducted
under licensed medical supervision not more than 60 calendar days
prior to or 7 calendar days after employment and renewed annually
from the date of the last tuberculosis test. Staff with a known
record of tuberculosis or record of positive testing shall not be
required to obtain a tuberculosis skin test. Unless there is
documentation that the staff completed at least 6 months of
preventive therapy, the staff shall be required to obtain, within
45 calendar days of employment, a chest x-ray result and a
physician's statement that the imcumbent does not have communicable
tuberculosis and has been under regular care and monitoring for
tuberculosis. A chest x-ray within the prior 6 months is
acceptable. The physician's statement shall be renewed annually.
Physical Demands:While performing the responsibilities of the job,
the employee is required to talk and hear. The employee is often
required to sit and use their hands and fingers, to handle or feel.
The employee is occasionally required to stand, walk, reach with
arms and hands, climb or balance, and to stoop, kneel, crouch or
crawl. Vision abilities required by this job include close vision.
These physical demands are representative of the physical
requirements necessary for an employee to successfully perform the
essential functions of the job. Reasonable accommodation can be
made to enable people with disabilities to perform the described
essential functions. Work Environment:This job will be primarily
located at the CLARE-MATRIX's offices in Santa Monica, CA. While
performing the responsibilities of the job, these work environment
characteristics are representative of the environment the job
holder will encounter. Reasonable accommodations may be made to
enable people with disabilities to perform the essential functions
of the job. Conclusion:This job description is intended to convey
information essential to understanding the scope of the job and the
general nature and level of work performed by job holders within
this job. But, this job description is not intended to be an
exhaustive list of qualifications, skills, efforts, duties,
responsibilities or working conditions associated with the
position.
Keywords: Clare Foundation, Inc., Santa Monica , Call Center / Admissions Representative, Other , Santa Monica, California
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