Customer Experience Associate
Location: Santa Monica
Posted on: June 22, 2022
FIGS is looking for a Customer Experience Associate to work
directly with FIGS' customers to ensure that they have a memorable
and awesome experience. As part of the Customer Experience team,
you will provide support to FIGS' entire e-commerce customer base.
The ideal candidate is someone who loves helping others, enjoys
solving problems, and looking to grow their career in fashion or
e-commerce. The role will report directly to FIGS' Manager of
This position will include an hourly rate plus a monthly bonus
based on performance against communicated monthly targets. FIGS
offers full benefits including paid time off, health, dental,
vision, and 401k. The hours for this position are 11am-8pm PST.
What you'll do:
- Communicate with over 100 customers per day via email,
telephone, text message, and live chat
- Become an expert on FIGS' product and answer any and all
- Assist customers with returns, shopping for fit and style, and
- Identify and share trends in customer inquiries or issues about
- Go above and beyond to deliver a memorable and awesome customer
- At least 1 year of experience in a customer-facing role
- Passion for helping health care professionals with a positive
- Strong listening, problem-solving, and organizational
- Excellent verbal and written communication skills
- Must be able to work 11am-8pm PST Monday through Friday
A Little Bit About Us---
The medical apparel industry is antiquated, highly fragmented and,
until FIGS, was driven solely by low-cost providers offering a
limited selection of poor quality products sold through third party
distributors. FIGS is revolutionizing the medical apparel industry
by creating the highest quality medical apparel in the world and by
selling directly to medical professionals through our branded
FIGS' foundation is built on product quality, and we have a
relentless focus on three key areas: fabric, fit and function. We
developed our proprietary, performance-oriented fabric technology
to meet the demands of the medical profession. FIGS' Technical
Collection fabric is wrinkle resistant, moisture-wicking,
lightweight, breathable and offers four-way stretch. Our designs
are tailored, sophisticated and innovative, incorporating features
such as yoga waistbands, smart storage (pockets, zippers, hidden
pockets) and inspirational sayings inside each garment that appeal
to modern healthcare professionals.
By offering a branded and customer-centric online shopping
experience, we are changing how medical professionals buy their
workwear. Through our website, social media, and participation in
medical conferences and events, we have built a strong following
within the medical community and a meaningful connection with our
customers, which allows us to understand their needs and to ensure
that FIGS is continuously improving and innovating.
FIGS' Threads for Threads initiative is central to our mission.
FIGS has donated hundreds of thousands of scrubs to healthcare
providers in need around the world.
Keywords: FIGS, Santa Monica , Customer Experience Associate, Other , Santa Monica, California
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