Branch Service Specialist, Part - time, 20 Hours, 11th & Montana, Santa Monica, CA
Company: Union Bank
Location: Santa Monica
Posted on: June 13, 2022
Are you passionate about creating an exceptional client
Discover your opportunity with Union Bank -, a division of the
Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial
group in the world. At Union Bank, we have our clients' best
interest in mind and draw on more than 160 years of experience to
understand their distinct needs to tailor our solutions. We're part
of 180,000 colleagues around the globe striving to be the world's
most trusted financial group, knowing that trust starts with a
culture of putting people first and empowering you to achieve your
Join Union Bank, where being inspired is expected and creating
results is rewarded.
Limited Time Only!
$1500 sign-on bonus for all Branch Service Specialist hires who
accept an offer by 7/31/2022!
New Branch Service Specialists who accept an offer between now and
7/31/22, will receive a one-time sign on bonus of $1,500.00
We're seeking a Branch Service Specialist who is responsible for
providing our customers with an excellent banking experience. As
part of the front line of customer service, you would be responding
to client inquiries and customer requests, processing transactions,
resolving difficult or complex issues, and making quality sales
referrals. Specifically, the job entails resolving complaints in a
professional manner or forwarding the issue accordingly, suggesting
additional bank services where appropriate, and approving documents
and transactions (e.g., G/L tickets, IBC's, Customer Charges,
Deposits, etc.). Additional responsibilities could involve:
Customer Service Transactions
Maintain cash drawer within prescribed cash limits and meet cash
Perform more complex tasks such as Safe Deposit activities,
merchant teller services, remote branch capture, etc., in
compliance with established policies, procedures, and
Participate in sales promotions and meet monthly referral goals and
potentially train tellers to effectively identify quality referral
Responsible for following and adhering to all bank operational and
security procedures, including compliance and privacy policies to
maintain customer confidentiality.
Conform to all government compliance regulations.
As the right candidate, you should meet the following criteria:
Customer service and cash handling experience.
Effective verbal and written communication skills.
Excellent leadership and interpersonal communication.
Good math, reading, and comprehension abilities.
Familiarity with standard branch technology and teller
Strong problem-solving skills.
2+ years of experience in customer service at a retail bank.
The above statements are intended to describe the general nature
and level of work being performed. They are not intended to be
construed as an exhaustive list of all responsibilities duties and
skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer
and committed to leveraging the diverse backgrounds, perspectives
and experience of our workforce to create opportunities for our
colleagues and our business. We do not discriminate on the basis of
race, color, national origin, religion, gender expression, gender
identity, sex, age, ancestry, marital status, protected veteran and
military status, disability, medical condition, sexual orientation,
genetic information, or any other status of an individual or that
individual's associates or relatives that is protected under
applicable federal, state, or local law.
Some MUFG roles require that individuals be fully vaccinated
against COVID-19, subject to exemptions for medical or religious
reasons, as well as any other reason required by applicable law or
order. Should you be selected for an interview, your recruiter will
provide additional information.
Keywords: Union Bank, Santa Monica , Branch Service Specialist, Part - time, 20 Hours, 11th & Montana, Santa Monica, CA, Other , Santa Monica, California
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