Senior User Researcher
Company: byte -
Location: Santa Monica
Posted on: January 13, 2022
We are an ambitious team that's transforming the way people achieve
a beautiful, more confident smile. No longer do you have to step
inside the orthodontist office to create the smile of your dreams.
With a click of a button, you are on the road to making those
dreams a reality. Our doctor-directed, at-home system makes it
easy, safe and affordable for everyone.
We also believe that a job should do more than pay the bills. It
should fill you with a sense of purpose. The kind you feel when
you're a part of something BIG.
Interested? Let's talk.
The Senior User Researcher will work collaboratively with the
product organization team to identify opportunities, set product
strategy using user insights, and enable the team to innovate
through a deep understanding of customer needs. They will work
closely with other leaders in the organization to promote a
customer-centric mindset and help the business to make informed
decisions, as well as to create a best-in-class product experience
that meets our design and usability standards.
What You Will Do:
Work closely with product, design, analytics, engineering,
marketing, and CX teams to define the most important research
questions and have a clear POV on the most important insights
needed for their success.
Formulate and execute effective research design activities that
align with team's goals and synthesize insights to identify
opportunities, patterns, and trends that can ultimately translate
into thoughtful product and service features.
Build and evolve Byte's research toolkit and practices including
audience research and segmentation, competitive and category
auditing and mapping, customers interviews, surveys, usability
testing, concept studies, workshop and brainstorming facilitation,
ethnography, and lifestyle research etc.
Own the delivery of and best practices for the creation of research
deliverables such as screeners, discussion guides, surveys, testing
plans, testing scripts, personas, audits, insight reports etc.
Work with Product Design team to define, invent, produce, and
optimize the right testing artifacts and stimuli such as mood
boards, experience scenarios and prototypes.
Work cross functionally to ingest and augment exiting qualitative
and quantitative data and research
Articulate a vision for user research in our product development
process and overall company strategy, helping the leadership team
to understand how we implement a user-centric approach across our
Ensure accountability to user insights and goals throughout the
product development process and lifecycle.
Effectively identify, source, and manage freelance research talent
or vendors when external resources are required to execute well on
specific research questions.
Who You Are:
3-5+ years of experience in user research
BA/BS degree in Computer Science, Human Computer Interaction,
Cognitive Science, Experimental Psychology, other related fields,
or equivalent practical experience.
Deep understanding of different qualitative and quantitative
research methods, including when and how to apply them during each
Leadership experience including the ability to build and grow a
team and to collaborate and influence teams to drive positive
business performance and results.
Comfortable presenting to groups, working cross functionally to
build relationships, and crafting compelling stories from data.
Demonstrated capability in building research capacity and thinking
in organizations - advising, training, and supporting others to
elevate their research quality and utility.
Familiarity with online research tools and comfort serving as
moderator from time to time.
Motivated self-starter that can drive projects and initiatives with
little supervision and great attention to detail and timelines.
Strong strategic thinking, intellectual curiosity, and love of
problem-solving with a passion for driving action and making direct
impact on business outcomes.
Competitive base pay
Industry leading benefits package that includes:
Health, Vision and FREE dental plan
Generous Paid Time Off and (8) Paid Holidays a year
Matching 401(k) program
Employee Stock Purchase Program
Paid Parental Leave
Awesome aligner and whitening benefits for you and your family
And a variety of personal assistance programs to help enrich your
life in and out of the office
Keywords: byte -, Santa Monica , Senior User Researcher, Other , Santa Monica, California
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