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Seasonal Customer Experience Specialist - Nordstrom Local Brentwood

Company: Nordstrom
Location: Santa Monica
Posted on: January 12, 2022

Job Description:

Job DescriptionNordstrom Local is a neighborhood service hub that provides customers more convenient choices to engage with Nordstrom's range of services; from quick and easy returns to alterations. The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you'll wear many hats from working with stylists to processing merchandise to supporting in-store events.A day in the life...Welcome customers to Nordstrom Local by being an effective storyteller and skilled at engaging with diverse audiencesQuickly understand a customers' needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etcUnderstand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and moreSupport event execution - point of contact for RSVPs, track customer contact information, door greeter etcFor some shifts - responsible for opening and closing the building, following the proper security procedureLight cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenanceYou own this if you have...A high level of ownership, accountability and initiativeThe ability to identify opportunities that benefit the customer and build solutions that meet the customers' expectations, including resolving any issuesThe ability to quickly adapt to new initiatives, concepts, and services within the storeProven success in working in a fast pace environment with the ability to multi-taskThe ability to frequently lift and carry between 1- 25 lbs and occasionally 25- 50 lbsA basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and moreWe've got you covered...Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesA few more important points...The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at Careers Privacy Policy: 2021 Nordstrom, Inc.Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Keywords: Nordstrom, Santa Monica , Seasonal Customer Experience Specialist - Nordstrom Local Brentwood, Other , Santa Monica, California

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