Registrar

Company: Providence Health & Services
Location: Santa Monica
Posted on: May 3, 2021

Job Description:

Providence is calling a Registrar for Full-Time Evening Shift to Saint John's Health Center in Santa Monica, CA

We are seeking a Registrar to be responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately.

KEY METRICS

• Quality of work standards met.
• Productivity work standards met.
• Customer service standards met.
• Compliance standards met.

KEY CHALLENGES

• Maintain consistent productivity and quality of work in a challenging, fast paced and rapidly changing environment with frequent interruptions.
• Consistently provide superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PH&S staff, including during periods of high patient volumes or stressful situations.
• Perform independently while multitasking, problem solving, and exercising good time management skills in a fast-paced environment.

In this position you will:

• Assess patient ability to complete the admission process prior to receiving services or going to their hospital rooms, ensuring patients are registered in a timely manner, accounts are complete, compliant, and billable and do not require rework or intervention
• Request, collect and document co-pays from patients effectively and efficiently within EMTALA guidelines where applies; present ABN's and ensure signatures are obtained
• Provide armbands in a timely manner and verify all information on the armband with patient to ensure accuracy; escort and/or direct patient appropriately once registration completed
• Secure patient's valuables in accordance with PH&S procedures, providing appropriate validation documentation and storing valuables in safe as needed; return valuables to patients at discharge and complete valuables log
• Ensure all relevant documentation is scanned and order entry tasks are completed timely and accurately; process in-house patient work queues timely and accurately
• Ensure forms are filled in promptly and accurately for worker comp/labor and industries patients and follow through with patients for signature and completion
• Maintain accurate, clear, concise, and complete account notes and other relevant information; closely adhere to set schedules and handle time standards
• Courteously and professionally responding to multiple phone calls and requests that often occur simultaneously
• Collaborate with other departments such as surgical services OR manager, front desk supervisors, service line supervisors, and other supervisory personnel regarding scheduling, resource or staffing conflicts
• Ensure all computer system entries are completed accurately and timely
• Maintain accurate, clear, concise, and complete account notes and other relevant information
• Promote PH&S as a premier service organization by treating customers with compassion and respect
• Identify, resolve and escalate major issues and service failures that impede success
• Maintain confidentiality of all patients' demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA
• Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&S policies and procedures in all aspects of job performance
• Required to think independently and to identify and make complex decisions in a fast-paced environment

Required qualifications for this position include:

• Demonstrated outstanding customer service experience
• 1 year experience in a hospital or medical office setting
• Clerical and computer experience
• Organizing and planning experience
• Knowledge of HIPAA rules and regulations; compliance with all applicable Federal, State, and local laws, regulations, and requirements
• Confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA
• Ability to establish priorities, organize work, be detail oriented and follow through, particularly due to the impact to the patient if duties are not performed in a timely and accurate manner
• Ability to identify and solve complex problems
• Ability to perform multiple tasks simultaneously and work effectively with interruptions
• Ability to be patient, caring and understanding in dealing with patients who may be upset, confused or difficult
• Ability to learn quickly, as technology requirements change
• Ability to read, understand and follow oral and written instructions
• Demonstrated service excellence with patients, families, sponsors, caregivers and team members
• Proven effective and respectful face-to-face, telephone and interpersonal communication skills
• Proven sound judgment and ability to work within delegated authorities
• Demonstrated ability to appropriately resolve and escalate issues
• Proven excellent attention to detail with a focus on quality
• Proven ability to work collaboratively in a team environment in a positive and professional manner
• Demonstrated ability to effectively manage time and achieve results in a fast paced environment
• Demonstrated knowledge of HIPAA rules and regulations
• Demonstrated ability to perform in alignment with company mission and values

Preferred qualifications for this position include:

• Some college level course work
• College level course work, particularly Medical Terminology or Medical Assistant coursework
• Registrar and third party payor experience
• Basic knowledge of insurance and managed care payors, healthcare registration, Medicare Secondary Payor, EMTALA and ABN
• Knowledge of CPT and ICD9 coding and medical terminology
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS)

Apply Today!

Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

About the hospital you will serve:

Providence Saint John's Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John's Health Center enjoys a reputation for clinical excellence across many disciplines.

The 266-bed health center has a medical staff of more than 900 physicians, 1,800 employees and a host of volunteers who share a commitment to providing quality care for all.

Keywords: Providence Health & Services, Santa Monica , Registrar, Other , Santa Monica, California