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Customer Service Representative

Company: Robert Half International
Location: Santa Monica
Posted on: May 3, 2021

Job Description:

A community-based, nonprofit organization in Santa Monica is hiring for an Intake Coordinator. As the Intake Coordinator, you will perform a variety of customer service responsibilities. Duties will include - Answering phones 70% of the time Conducting intakes live over the phone and over email Inputting intakes in the data management system Keeping daily logs current Reviewing source documents for accuracy and correctness Generating reports as needed meeting prescribed deadlines Attending all meetings regarding the maintenance of all systems relating to data reporting Assisting with special data related projects as neededAdditional responsibilities will include administrative duties including the assembly of binders and providing back up support in maintaining volunteer files.The ideal candidate will have customer service experience with strong written and verbal communication. High school diploma or GED required with a minimum of two (2) year's college preferred.Pay is up to $20/hr. This is an onsite, temporary-to-hire opportunity. - Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information - Excellent communication skills (written and verbal) - Experience performing extensive research to resolve complex customer inquiries - 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred - Enthusiastic attitude and an engaging businesslike approach - Strong customer service and office administrative skills - Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers - Comprehensive knowledge of Computer Data Entry - Customer service experience - Proficiency with Microsoft Office applications - Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Critical thinking, problem solving, ability to work independently If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

Keywords: Robert Half International, Santa Monica , Customer Service Representative, Other , Santa Monica, California

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