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Intake Coordinator

Company: WISE & Healthy Aging
Location: Santa Monica
Posted on: April 10, 2021

Job Description:

Remote Type N/A Position Type Full-Time High School Salary Range Undisclosed Travel Percentage None Job Shift Day Job Category Nonprofit - Social Services Description Headquartered in beautiful Santa Monica, WISE & Healthy Aging is committed to serve older adults at all stages of their lives from pre-retirement through elder years, caregivers and their families, senior services organizations as well as others who share our passion and commitment to making a difference in the lives of older adults. WISE & Healthy Aging has received numerous designations of excellence from Guide Star, GREATNONPROFITS, NCQA Case Management for Long Term Services & Support, and is nationally certified as a Great Place to Work. POSITION SUMMARY This position will receive and process confidential client information from a variety of sources including, over the phone, via fax, email, and in person, for the Los Angeles Long-Term Care Ombudsman Program. The Coordinator will enter data from monthly reports. PRIMARY RESPONSIBILITIES

  • Answer the phone live 70% of the time
  • Conduct intakes live over the phone, from faxes, emails, or in person and enter them into the state required data collection system.
  • Input intakes in the data management system live or immediately after getting off the call.
  • Keep daily logs current.
  • Name and save transfer discharge notices to the appropriate regional folder.
  • Review source documents for accuracy and correctness.
  • Generate reports as needed meeting prescribed deadlines.
  • Ensure that facility lists including but not limited to those in the state required data collection system are up to date and that the data base is clean.
  • Adhere to consent and confidentiality provisions required by the ombudsman program, including the maintenance of confidential files and confidential information.
  • Attend all meetings regarding the maintenance/revisions of all systems relating to data reporting. Meetings may be internal or external.
  • Assist with special data related projects as needed. OTHER RESPONSIBILITIES
    • Assist with administrative duties including the assembly of binders or other files.
    • Provide back up support in maintaining volunteer files as requested by supervisor.
    • Notify manager or Vice President or Operations Manager if equipment is not working like fax machines or phone lines. ESSENTIAL JOB FUNCTIONS
      • Ability to use keyboard and phone to intake information.
      • Ability to accept all complaints including reports of alleged elder and dependent adult abuse.
      • Ability to answer the phone live.
      • Compile and accurately report statistical data in conformance with established policies and procedures using the state required data collection system (Ombudsman Data Integration Network (ODIN). POSITION QUALIFICATIONS
        • Minimum of High school diploma or GED required with a minimum of two (2) year's college preferred.
        • Minimum of five (5) years' experience in a data collection/reporting role.
        • Working knowledge of Microsoft Office including Outlook and Excel.
        • Demonstrated ability to communicate effectively in writing and orally.
        • Proven organizational skills to prioritize work and meet deadlines.
        • Detail oriented to flag errors and to question inconsistencies in information.
        • Ability to interface/relate well with all levels of staff and with the public WORK ENVIRONMENT The position will be based in the main office of WISE & Healthy Aging located in Santa Monica, California.

Keywords: WISE & Healthy Aging, Santa Monica , Intake Coordinator, Other , Santa Monica, California

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