SantaMonicaRecruiter Since 2001
the smart solution for Santa Monica jobs

Virtual Experienced Tax Expert I

Company: Intuit
Location: Santa Monica
Posted on: October 14, 2020

Job Description:

Overview If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax.  You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers.  You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

What you'll bring College degree a plus.  The ideal candidate will have a background in business, finance, accounting, or tax

Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules

Minimum 3 season of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required.

Prior tax preparation experience in a tax practice or retail setting required.

PTIN required

Ability/motivation to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA

Strong customer service skills with ability to empathize and instill confidence

Ability to work within a team to assist in preparation of accurate tax returns in a timely manner

Strong Research skills and the ability to quickly use online resources to find answers

Critical thinking and problem solving

Persistence and determination

Willingness to utilize audio/visual tools to communicate with customers  Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well

Friendly and reassuring on camera

Bilingual (English/Spanish) communication skills (written & spoken) a plus

For internal use: tst assoc

How you will lead This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/or fully preparing customer tax returns

Compiling/preparing tax returns for TurboTax Customers

Gathering/organizing and accurately entering customer data in the federal and state tax returns for review

Communicate directly with the customer as needed

Coordinate customer meetings and follow-up

Communicate updates to credentialed tax experts on assigned customers

Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations

Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries

Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy

Typical Deliverables:

Accurate and complete customer data entered in tax returns for credentialed tax expert review

High quality customer interactions and experiences

Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions

Proficient with technology and solid knowledge of computer operations and software.

Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer

Document customer interactions

Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Keywords: Intuit, Santa Monica , Virtual Experienced Tax Expert I, Other , Santa Monica, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Truck Driver - CDL Class A/No Touch Freight - Part Time/Casual - Penske Logistics
Description: Description: What s the Job Ready to put your truck-driving career in high gear Make the shift and fuel your career as a CDL Class A/No Touch Freight Truck Driver for Penske. When you join Penske, (more...)
Company: Penske Truck Leasing
Location: Yucaipa
Posted on: 10/24/2020

Postmates is looking for Delivery Driver Postmates in YUCAIPA
Description: Delivery Driver Postmates - Postmates Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a (more...)
Company: Postmates
Location: Yucaipa
Posted on: 10/24/2020

Postmates is looking for Postmates Earn Extra Cash
Description: Postmates Earn Extra Cash - Postmates Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a (more...)
Company: Postmates
Location: Yucaipa
Posted on: 10/24/2020


CAREGiver
Description: Home Instead Senior Care is looking for caring and compassionate CAREGivers to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community. Home Instead (more...)
Company: Home Instead Senior Care
Location: Yucaipa
Posted on: 10/24/2020

Become an OTR CDL-A Truck Driver Trainer - Refrigerated, Safest in Trucking!
Description: Job Description Hiring Driver Trainers to Train New Truck Drivers Refrigerated Trucking is one of the safest bets in the trucking industry as it relates to jobs. The country
Company: C.R. England
Location: Yucaipa
Posted on: 10/24/2020

Retail Sales Associate
Description: Skye Wireless, a T-Mobile Premium Retailer, is seeking qualified individuals to join our team that are excited to be part of the Un-carrier movement and represent the T-Mobile brand. If you have lots (more...)
Company: T-Mobile
Location: Yucaipa
Posted on: 10/24/2020

Urgent requirement for Courier in YUCAIPA
Description: Courier - Postmates Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside (more...)
Company: Postmates
Location: Yucaipa
Posted on: 10/24/2020

Delivery Driver Postmates in YUCAIPA
Description: Delivery Driver Postmates - Postmates Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a (more...)
Company: Postmates
Location: Yucaipa
Posted on: 10/24/2020

Stylist
Description: Job Description Supercuts - Stylist Are you a stylist with a fun personality, who likes
Company: Supercuts
Location: Yucaipa
Posted on: 10/24/2020

Courier
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Yucaipa
Posted on: 10/24/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Monica RSS job feeds