The part you’ll play and
preparation for your role. Hulu is the leading premium streaming
service offering live and on-demand TV and movies, with and without
commercials, both in and outside the home. Operating at the
intersection of entertainment and technology, Hulu has a unique
opportunity to be the number one choice for TV. We captivate and
connect viewers with the stories they love, and we're looking for
people who are passionate about redefining TV through innovation,
unconventional thinking, and embracing fun. Join us and see what
Hulugan life is all about.
SUMMARY Hulu’s Product organization is seeking a Senior Product
Manager, Payments, who will be an exceptional addition to our
Customer Growth team. As a Payments Product Manager at Hulu, you
will own the payments portfolio and vision to deliver outstanding
payment services and processes across a wide breadth of internal
and external partnerships. The right person for this role has
experience building effective payment strategies for large
eCommerce platforms, understands the nuances of a subscription
service, and is familiar with compliance and regulatory needs. If
you are someone who has an ambitious attitude, thrives in a
cross-collaborative environment, and has a relentless pursuit of
improving the customer experience, then this is a fantastic role
WHAT YOU'LL DO Own the product vision for payment features that
enable rapid subscriber growth across Hulu’s website, mobile apps,
& streaming devices.
Collaborate with Product, Design, Research, and Customer Service
to define the payments platform improvement roadmap. Socialize
roadmap and drive alignment across the organization.
Discover innovative opportunities in the payment space to
optimize overall auth rates, reduce chargebacks, and support
customers’ evolving payment preferences.
Be responsible for the prioritization and backlog for the
Technology teams to build incremental improvements in an agile
environment. Define acceptance criteria and collaborate with
engineering for timely delivery of platform releases.
Act as the voice for the company with vendors and partners to
ensure efficient and optimized strategies to drive new customer
growth, increased monetization, and reduced churn.
Instill standard methodologies for reporting and analysis to
communicate ongoing performance, subscriber quality, customer
satisfaction, and identifying gaps in Hulu’s product offerings.
Partner with Legal, Accounting, and Compliance departments to
build new capabilities that adhere to industry-leading
Shepherd products from prototyping to implementation, being the
go-to person for all feature and functionality requests for
WHAT TO BRING Bachelor’s degree and 5+ years in product
management, focusing on payment processor, gateway, and platform
Proven track record of delivering high-quality features for
scalable internal tools that improve key performance
Deep technical understanding of third-party Payment solutions
and compliance requirements (PII, PCI, etc.).
Understanding of business strategy and marketplace competition
for payments, including reconciliation, compliance, and lifecycle
Self-starter, strong sense of ownership and accountability.
Great communicator and problem solver with collaborative
demeanor. Eager to learn and never happy with the status quo.
NICE-TO-HAVES Master’s degree or MBA
Built unique purchase and billing flows for different customer
segments across device platforms
Passion for the streaming entertainment industry.
Experience onboarding new payment gateways for regional
Learn More About Life at Hulu Our Hiring Process Step 1 Apply
for a role through our career site, or through a referral, and
complete any assessments required for the role. Make sure to browse
through Hulu.com and our careers site to get an understanding of
our product and culture.
Step 2 If you’re a potential fit, a recruiter will reach out for
an initial screen. They will want to learn more about you, your
background, goals, and aspirations – and answer any questions you
have about the position. You may also be asked to speak to the
hiring manager for the role.
Step 3 Come on in and meet the team in person. This is typically
the final stage and your chance to leave a lasting impression
through your enthusiasm, preparation, abilities, and resume. You
may also be asked to present “pre-work” that shows how you would
handle a specific challenge or scenario.