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We are a leading entertainment company in L.A. and growing. If
you enjoy being challenged, taking ownership of the work you
do...then we'd love to chat. As the most respected firm in L.A., we
provide fun, stability, and growth for our people. To get insight
on what the director of IT is seeking in candidates schedule a time
As the Service Desk Manager, you will lead the technical
services team supporting the full organization. Some of the fun
aspects of the role will be improving processes, policies &
procedures to ensure quick resolution to technical issues across
Technology experience that would get you an interview:
Service Desk by SolarWinds - Ticketing
Okta - IdP & 2-FA
O365 - Mostly everything
Mimecast - Email Protection
VPN - Global Protect
SCCM + Parallels Mac Management
Projects you'd be exposed to: Ongoing Service Desk Root Cause
Analysis using ITIL and developing learning paths for user
Network Access Control with Meraki & MDM for a "Zero Trust"
Advanced Email Protection Features with Mimecast
Experience: 5+ years of support experience
2+ years of leadership experience ( managing 5 people or
Working knowledge with Microsoft, MAC, Desktop/Laptops,
networking, and A/V equipment.