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Service Desk Manager

Company: Match Relevant
Location: Santa Monica
Posted on: September 13, 2020

Job Description:

Due to COVID-19, applicants will be interviewed remotely.

Learn how candidates are getting hired during COVID.

https://match-relevant.com/your-story

We are a leading entertainment company in L.A. and growing. If you enjoy being challenged, taking ownership of the work you do...then we'd love to chat. As the most respected firm in L.A., we provide fun, stability, and growth for our people. To get insight on what the director of IT is seeking in candidates schedule a time here: https://calendly.com/jake-villarreal/calendar

As the Service Desk Manager, you will lead the technical services team supporting the full organization. Some of the fun aspects of the role will be improving processes, policies & procedures to ensure quick resolution to technical issues across the enterprise.

Technology experience that would get you an interview:

Service Desk by SolarWinds - Ticketing

Zoom

Okta - IdP & 2-FA

O365 - Mostly everything

Mimecast - Email Protection

VPN - Global Protect

SCCM + Parallels Mac Management

Projects you'd be exposed to: Ongoing Service Desk Root Cause Analysis using ITIL and developing learning paths for user training

Network Access Control with Meraki & MDM for a "Zero Trust" model

Advanced Email Protection Features with Mimecast

Experience: 5+ years of support experience

2+ years of leadership experience ( managing 5 people or more)

Working knowledge with Microsoft, MAC, Desktop/Laptops, networking, and A/V equipment.

Keywords: Match Relevant, Santa Monica , Service Desk Manager, Other , Santa Monica, California

Click here to apply!

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