Quality Outcome Owner - Media & Entertainment

Company: Amazon.com, Inc.
Location: Santa Monica
Posted on: September 13, 2020

Job Description:

Quality Outcome Owner - Media & Entertainment Job ID: 1256298 | Amazon Web Services, Inc.

Professional Services Consultant, Quality Outcome Owner:

Do you have experience delivering industry leading complex video solutions to Global Customers? Have you built and executed on successful Quality Solution Outcome plans for your customers in a Professional Services role? Can you be the Outcome Owner for complex software based video solutions in the cloud? Do you have a demonstrated track record of delivering results for your customers?

As part of the AWS ProServe Global Media & Entertainment Delivery team, we take AWS products, 3rd party products, and build solutions for our customers. As a Quality Outcome Owner, it is your responsibility to work with our customers and internal teams to understand requirements, validate requirements against existing product capabilities, define how we bridge the gap to exceed our customer's expectations, ensure quality, be the customer's advocate internally at AWS, then validate the solution AWS delivers prior to our customer's final acceptance. What you’ll do:

· Define and own customer end state outcomes, breaking into work product.

· Work with the customer/Sr team members to prioritize requirements for minimally viable considerations given budget and time constraints.

· Be the customer's advocate internally at AWS across a variety of stakeholders.

· Define and implement and execute a Test Strategy to ensure AWS succeeds in exceeding on our customer expectations.

· Balance multiple customer engagements with competing priorities.

· Work closely with our Customers / Partners to help drive the use of AWS Services.

** Ability to travel to client locations to deliver professional services as needed

BASIC QUALIFICATIONS · 3+ years leading and authoring use cases into user stories with clear acceptance criteria.

· 2+ years experience working in an agile environment, particularly in a sprint-based cadence, specifically as a Product Owner utilizing various requirement management tools, including Jira.

· 2+ years of experience in the Media & Entertainment space.

· Demonstrated ability to translate business features into technical requirements

· Strong hands-on experience with mainline programming and scripting languages such as Shell, Python, Ruby, Perl, Java, .Net, or C++.

· Hands-on experience with building and managing release systems, code merging and promotion, and CI/CD workflows and tools.

· Proficiency in software testing techniques, testing tools, incident/defect tracking systems and other test-support tools;

· Experience with development and automated testing.

· Defining the appropriate tests required and any associated Test Data

· Identifying the Target Test Items to be evaluated by the test effort

· Ensure mapping and test coverage to the entire feature set

PREFERRED QUALIFICATIONS · Experience with CloudFormation, Chef, Puppet, Salt, or Ansible in production environments.

· Work with team members to automate solution testing as much as possible.

· Experience working with and delivering using Agile practices.

· Experience with monitoring and log aggregating frameworks like CloudWatch, Datadog, Splunk, Opentracing, AWS X-Ray, and APM tools.

· Experience with revision control source code repositories (Git, SVN, Mercurial, Perforce)

· Management of continuous integration servers like Jenkins, Bamboo and TeamCity

· Understanding of microservices and distributed application architecture.

· Strong verbal and written communication skills, with the ability to communicate core DevOps concepts (CI/CD, Agile & Automation)

· 2+ years of experience in delivering solutions for complex video workflows.

· Experience with enterprise level programs

· Experience in media asset management

· Experience in broadcast operations

· Experience with artificial intelligence / machine learning workloads.

· Experience delivering solutions in the Cloud

· ISTQB Test Analyst Certification

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Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/ Age

Important FAQs for current Government employees Before proceeding, please review the following FAQs

https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Keywords: Amazon.com, Inc., Santa Monica , Quality Outcome Owner - Media & Entertainment, Other , Santa Monica, California