Tapcart makes launching a mobile shopping app easy, fun and
attainable for every brand.
The world of shopping will one day be powered entirely by
mobile, made possible by our products, team and vision.
We are inspired by the future of mobile. We work to inspire that
As the market leader in mobile Ecommerce, we focus on providing
great experiences for our customers and for mobile shoppers
worldwide. Our platform powers the mobile apps of some of the
largest shopping brands, including Fashion Nova, Chubbies, The
Hundreds and many more.
Customer Success is as much about taking care of our customers
as it is about our team members. If you’re feeling valued and
supported then it’s very likely our customers are, too.
The selected candidate would be joining a collaborative and
insightful team while reporting to the Head of Customer
As an Enterprise Account Manager, you’ll be responsible for
onboarding, setting expectations, and managing some of the world’s
largest ecommerce brands. You’re proactive about regular check-ins,
are able to identify areas to add value, strengthen the
relationship, and be an ambassador for the Tapcart brand (in
person, through email, and over the phone).
You’re on top of our client's concerns and, because you take
ownership of your role, you already have a game plan for reaching
out to your accounts before they reach out to you.
You have experience in implementing a structured account plan
for every enterprise client. You visit local clients, help field
technical questions, and conduct trainings as needed.
While upselling is certainly a bonus, you’re not sacrificing the
relationship of the account for the short-term sale.
Requirements: 3+ years in Customer Success, Sales, or other
related client-facing roles
Ability to articulate the value that customers receive from Saas
Demonstrated experience in onboarding and retaining a portfolio
of Enterprise customers
Ability to manage conflict and deal with difficult
Experience working cross-functionally with product,
implementation and sales teams.
What you'll be doing: Managing our highest profile customers (
such as Fashion Nova, Chubbies, Figs, Marshmello )
Ensuring the success of customers through sales handoff all the
way to renewals and up-sells
Conduct regular meetings with customers including weekly checks
and quarterly business reviews
Owning customer success KPIs including NPS and Net-retention
Be an ambassador of Tapcart inside the office and with local
customers in person
Consulting with customers on ways to maximize their business
outcomes with the Tapcart platform
Bonus Qualifications: Experience in e-commerce, Shopify or B2b
Prior technical or QA experience
Working knowledge of design
Ability to travel up to 15%
Who we are. We are a well funded, young and growing startup
located in sunny Santa Monica, CA