As Sure’s Technical Account Manager, you orchestrate Sure’s
enterprise customer satisfaction. Our customers are global brands
and insurance carriers who are implementing and using our
e-commerce SaaS and CRM. Our products reinvent how people buy
insurance -- giving carriers and brokers (our customers) a platform
to reach out to their own customers and provide a hassle-free way
to sell and manage insurance policies. Your role as Account Manager
will be essential to ensure our customers have a superior
experience with Sure.
Upon your arrival, you quickly become our enterprise clients’
favorite person while simultaneously learning every nook and cranny
of Sure’s tools, processes, and platform. You are a pleasure to
work with and you create your own micro-culture of fostering
customer trust, clarity, and service on behalf of Sure. You have a
knack for making who you’re speaking with feel that they’re the
most important person ever, but ultimately you prioritize Sure’s
business objectives--you are our front line, and you know how to
deflect, tell a client “no,” and keep customers accountable. At the
end of the day, you’re here to support the Sure team to best
deliver our products at scale.
What you'll be doing As their main point of contact with Sure,
you’ll brighten the days of our Enterprise Customers with your
warm, can-do, attitude and your above and beyond communication
Successfully schedule, coordinate, run and document weekly and
ad hoc customer meetings and presentations
Build strong, trusting relationships with our enterprise
customers as well as Sure’s internal stakeholders
Communication always flows through you. You liaise between
enterprise customers and Sure’s leadership, technical, and product
team, by communicating questions and needs, handling situations big
and small with grace and professionalism
You understand the immense value in maintaining relationships
with clients and customers, but you also know to pause and ask if a
customer request is not in line with Sure’s business
Actively monitor, report and follow up on the progress of
projects and customer needs; you know exactly the who/when/where to
Understand and articulate the impact of technical projects on
the business, the potential impact on associated functions, and how
decisions are made.
You prioritize supporting the Sure team, its products, and
processes above all else.
What you'll bring Technical chops. Perhaps you’ve been a
programmer in a past life or have led software development
projects. You understand both the abilities and limitations of
Previous experience with some mix of enterprise software such as
CRM, ERP, or other SaaS in the role of: Account Management,
Customer Success, Client Relationship Management, Product
Implementations, Sales Engineering, etc.
A developed EQ which you use to navigate through critical
Unparalleled verbal, written and interpersonal communication
You are an outstanding performer in fast paced situations and
quickly learn from feedback.
An eagerness to adopt Sure’s methodologies for customer
communication style and customer experience.
An ability to confidently interface and present to internal and
The feeling that note taking is like breathing; you keep track
of everything (borderline obsessively.)
A positive, level-headed presence.
Knowledge of the insurance industry is a major plus.
About SURE. SURE is on a mission to improve every aspect of
insurance by reinventing how people interact with insurance. Our
e-commerce SaaS and CRM reinvents how people buy insurance, giving
carriers and brokers a platform to reach out to customers and
provide a hassle-free way to sell and manage insurance
SURE revolutionized insurance in 2015 with the introduction of
Episodic Insurance™, making it possible for anyone to purchase
on-demand insurance with a smartphone. Today, SURE provides the
tools that power global insurance companies and consumer brands to
distribute and service any insurance policy digitally. This
cohesive ecosystem of managed technology, insurance products, APIs,
and Insurance-as-a-Service helps insurance companies and brands
manage digital sales, launch new markets, and modernize their
systems. Recently, SURE was selected as one of CNBC's Top 100
Startups. SURE has offices in Santa Monica, New York City, and
Johannesburg, is licensed in all 50 states, and partners with more
than 35 global insurance carriers.
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
Employment at SURE is contingent upon a satisfactory
verification of criminal, education, driving and/or employment
background. Upon an offer of employment, all prospective employees
may be required to complete an employment application which
includes work history, education details, and criminal history
during or after the interview process. Any background verifications
will be obtained with written consent from the individual.