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Front Desk Assistant

Company: UCLA HEALTH
Location: Santa Monica
Posted on: March 25, 2020

Job Description:

ResponsibilitiesUnder the supervision of the Clinic Supervisor, Clinic Manager, and Director of Clinical Operations the incumbent performs front desk reception duties, and coordinates patient check out for the Santa Monica Orthopedic Clinic. This position is located in the Spine Center in Santa Monica, however all employees are required to float or travel to all UCLA Orthopedic clinics as assigned.The incumbent is responsible for working with other team members to keep the clinic running efficiently and effectively, handling transactions in a time-sensitive manner. While the job is primarily administrative in functionality, some clinical knowledge is required, specifically relating to medical and insurance terminology.At the front desk, the incumbent greets visitors and patients, prepares and updates each patient's chart as needed and for following day and separates physician's charts accordingly, verifies appointment status and necessary information in the computer system and checks appointment notes and benefit collection notes. , collects copies of insurance identifications, collects cash and credit card payments including co-pays, completes, copies and totals cash receipts and processes billing charge documents. Incumbent directs patient's destination using clear and concise instructions and escorts patients who may have difficulty with mobility. Incumbent collects medical records on a daily basis, tracing and researching the location of the records, and prepares charts for chart review.Check out responsibilities are designed to provide care coordination for outpatients seen in the clinic. Incumbent will schedule return appointments when indicated, answer patients' questions to ensure compliance with physician orders, schedule x-rays and other diagnostic tests required before return visit to the clinic, review physician discharge orders and physician contact information to ensure patient understands where to go and whom to call after leaving the clinic, and instruct patients on physicians' emergency contact protocols so they know whom to contact in case of an emergency.QualificationsWorking knowledge of medical/orthopedic surgery terminology sufficient to understand the patient's complaint and triage the medical problem based on patient description of complaints. Required working knowledge of CPT and ICD-IO codes.Required working knowledge of Microsoft Office and various software programs.Required minimum of one-year work experience in a customer service environment to deal with patients, staff and volunteers of diverse educational, economic and cultural backgrounds.Required skill in basic arithmetic to perform cashiering functions and maintain statistics.Ability to work independently and prioritize assignments to complete work in a timely manner in a busy setting with conflicting demands.Ability to multi-task using a computer and telephone simultaneously while interpreting the needs of patients.Excellent speaking and writing ski*ls to clearly and distinctly convey information to individuals at various organizational levels, using proper vocabulary and grammar. Bilingual English/Spanish PreferredAt least one year scheduling experience within an Orthopedic Clinic or Spine Center environment, preferred. Preferred current medical assistant certificate.UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each persons unique achievements and experiences to further set us apart.

Keywords: UCLA HEALTH, Santa Monica , Front Desk Assistant, Other , Santa Monica, California

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