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Call Center Manager -

Location: Agoura Hills
Posted on: September 17, 2022

Job Description:

Provides leadership while coaching to improve employee's skills and performance.

Analyze employee performance and prepare appraisals.

Responsible for daily operation and productivity of project.

Administers company policies and procedures consistent with sound judgment and fairness.

Track attendance, vacation, sick time, and daily statistics for employees.

Work in conjunction with Quality Assurance to ensure consistently in chat evaluations and that the client's objectives are achieved.

Participates in interviewing and hiring of employee


Associate's degree (A. A.) or equivalent from two-year college or technical school; or three years related experience and/or training; or equivalent combination of education and experience

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Santa Monica , Call Center Manager -, IT / Software / Systems , Agoura Hills, California

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