PA Technical Program Manager

Company: GoodRx
Location: Santa Monica
Posted on: May 16, 2022

Job Description:

GoodRx is America's healthcare marketplace. Each month, millions of people visit -goodrx.com -to find reliable health information and discounts for their healthcare - and we've helped people save $35 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!

About the Team & Role

Patient Advocacy vision and strategy -
Our vision is to guide our customers. We view customer service as an extension of product. Our strategy is to proactively activate, engage, and retain our customers. -

What problem will the Technical Program Manager work on and solve? -

The PA team manages 70K contacts per month, and we operate with a $20M budget. We have been reactive in our support and service motions for the past five years. We currently have an ad hoc tools/technology stack, so our operation remains relatively early in its maturity lifecycle. -

In 2022, we're guiding more, and being more impactful for our customers and GoodRx by adopting a proactive support vision. -

This hybrid leader-executor will have deep familiarity with customer support tools and technology. They will have experience building roadmaps that enable inhouse and BPO support teams (e.g. ticketing systems, knowledge management systems, telephony solutions, internal tools, and automation roadmaps). The person is detail-oriented, technically-inclined, a master communicator, and a patient and clear storyteller. -


GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.

Keywords: GoodRx, Santa Monica , PA Technical Program Manager, IT / Software / Systems , Santa Monica, California