SantaMonicaRecruiter Since 2001
the smart solution for Santa Monica jobs

Technical Support Specialist/Mobile Support Specialist

Location: Agoura Hills
Posted on: September 10, 2021

Job Description:

This Technical Support Specialist/Mobile Support Specialist Position Features:


? Great Pay to $50K



Responsible for diagnosing and troubleshooting IT service desk requests providing support services to local and remote team members with technical problems relating to smart phones, iPads, emails, desktop/laptop and VPN issues.


-Installs, configures and troubleshoots hardware including: laptops, workstations, netbooks, printers, VoIP phones, iPads, video conference units and mobile devices.


-Maintains technical knowledge of all Hardware, Software and Telecommunication technologies. Exercises sound judgment to provide timely resolution service requests or escalations.


-Documents support tickets status and provide updates to team members and management.


-Develops, documents, and maintains standard operating procedures, best


practices and customer service guidelines relating to Company's policies.


Minimum 5 to 7 years of progressive experience working in a medium to large IT environment


-Minimum 5 to 7years' experience implementing and supporting Microsoft desktop environments


-Demonstrated technical configuration, implementation and support expertise with the following technologies, strategies and activities:


-Desktop Transformation and Migration projects


-Desktop Image Design and Deployment projects


-Windows Desktop Operating Systems: Windows 7 and XP


-Application packaging


-Removal of spyware and viruses


-Demonstrated practical operating knowledge of common desktop/laptop hardware, iPads and smart phones. Specifically Microsoft Windows OS, Microsoft Office Suite, Google Business Apps, Mac iOS, Android OS, workstation imaging processes and printing services; system applications, systems management, data communication including basic network LAN/WAN/Wi-Fi environments and remote access solutions.


-Demonstrated working experience with conferencing technologies such as bridges, video conferencing, and WebEx.


-Proven writing skills with the ability to organize and present information in various forms such as textual, graphical and statistical



Apply for this great position as a technical support specialist/mobile support specialist today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Santa Monica , Technical Support Specialist/Mobile Support Specialist, IT / Software / Systems , Agoura Hills, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Monica RSS job feeds