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Desktop Support Technician

Company: Eleven Recruiting
Location: Santa Monica
Posted on: March 21, 2020

Job Description:

Our client is looking for a Desktop Support Technician to join their team on contract to hire. ESSENTIAL FUNCTIONS Responsible for end to end communication and incident follow up response to Service Desk tickets via email, phone, and in person Responsible for response, communication and follow up of Service Desk tickets via email, phone, and in person as part of the Service Desk function. Responsible for responding to requests and provisioning access for Windows-based accounts Responsible for provisioning Windows accounts for all New Hire requests Investigate, diagnose, and resolve or escalate to appropriate teams, technical requests from users and follow up through resolution. Maintain awareness of trends analysis to identify and escalate major incidents and problems and escalate quickly. Participate in rolling out applications individually and through SCCM centralized Desktop deployment Create and present training to end users on hardwaresoftware applications individually and to small groups. Request purchase of equipment through inventory control. Assist with Asset managementinventory management Give input into process improvement including Service Now enhancements for better client servicing. NON-ESSENTIAL FUNCTIONS Software implementation using group policy Assist with Windows Server installation configuration Assist with Router configuration, PRIs, and analog lines Assist in administrative tasks with SharePoint, VMWare servers Stay current on latest industry trends, technology, and platforms Ability to liftcarrypushpull up to 50 lbs. of equipment. Ability to walk or stand for extended periods of time Ability to crawl under desks to remove and install PC hardware and perform cable management duties Ability to work nights and weekends participate in on call rotation. Must be detail oriented Some travel is required to remote sites EDUCATIONEXPERIENCE REQUIREMENTS (including certification, licenses, etc.) Bachelorrsquos Degree, in any discipline 2-4 years experience in a client-focused customer-oriented service and supporttechnical role IT Certifications a Plus (Microsoft, Apple, ITIL, PMI) Ability to address and communicate in a customer friendly manner, all interactions with team members and usersclients. Proficient- knowledge of Microsoft Desktop Operating systems Proficient- knowledge of supporting Microsoft Office software Proficient-level knowledge of network fundamentals (IP, gateway, DNS, routing) Proficient-level knowledge of Microsoft Server operating systems Proficient-level knowledge of Exchange ActiveSync Entry-level knowledge with Cisco routers, firewalls, IOS Entry-level knowledge with virtualization technology is helpful (VMWare, Citrix, HyperV) Working knowledge of various email systems protocols (Exchange, IMAP) Working knowledge of Active Directory

Keywords: Eleven Recruiting, Santa Monica , Desktop Support Technician, IT / Software / Systems , Santa Monica, California

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