Reservation Coordinator
Company: Fairmont Miramar Hotel & Bungalows
Location: Santa Monica
Posted on: March 7, 2023
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Job Description:
Reservation Coordinator
At Fairmont Hotels & Resorts, all guest service has the potential
to create a lasting memory when it is delivered with warmth and
sincerity. Be an ambassador for our brand as a Reservation
Coordinator, where the engaging and anticipative service you
provide over the telephone will make our guests feel valued and
reflect the exceptional hotel experience to come.
What is in it for you:
- Employee benefit card offering discounted rates in Accor
worldwide for you and your family
- Learning programs through our Academies designed to sharpen your
skills
- Ability to make a difference through our Corporate Social
Responsibility activities, like Planet 21
- Career development opportunities with national and international
promotion opportunities. The sky is your limit
What you will be doing:
Reporting to the Director of Revenue Management, responsibilities
and essential job functions include but are not limited to the
following:
- Consistently offer professional, friendly and engaging
service
- Book and enter room reservation requests using the Property
Management System
- Enter rooming lists while ensuring accuracy, as required
- Take ownership of the caller's request and ensure follow up
according to the hotel's standards
- Review daily arrivals and audit duplicate reservations, special
requests (such as connecting, nearby, etc.). Communicate with Front
Office/Guest Services team to ensure requests are followed
through
- Update reservations ensuring a flawless check in and check out
process
- Ensure revenue is maximized by up-selling guest rooms and
recommending hotel facilities
- Liaise with Sales and other departments as required
- Answer telephone and email inquiries in a timely manner
Your experience and skills include:
- Previous customer related experience required
- Previous Property Manager System (Opera) experience preferred
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced
environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and
courteous at all times
Your team and working environment:
Situated atop the scenic bluffs overlooking Santa Monica Beach,
Fairmont Miramar Hotel & Bungalows is just a stone's throw away
from some of Southern California's best attractions including Santa
Monica Pier and its historic carousel as well as Third Street
Promenade -- famous for its fine restaurants, live entertainment,
movie theatres, shopping, local artists' scene and a weekly
farmer's market.
Keywords: Fairmont Miramar Hotel & Bungalows, Santa Monica , Reservation Coordinator, Hospitality & Tourism , Santa Monica, California
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