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Housekeeping Manager

Company: The Pierside Hotel
Location: Santa Monica
Posted on: November 20, 2022

Job Description:

Why us?

The Pierside Hotel, is seeking a Housekeeping Manager to join our team in serving guests with creativity and passion!

Work Where You Belong! A New Santa Monica stay has come ashore! Opening in Winter 2022, The Pierside Hotel inspires an easy come, easy go kind of getaway, where you can travel from bed to beach in a heartbeat. Venture beyond a surface-level stay and wade a little deeper into Santa Monica's laid-back way of life, where the views, vibes, and vibrant culture of our coastal city shines through inside and out.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

The Housekeeping Manager assists the Executive Housekeeper in managing associates' and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Responsibilities


-Primary duties include; directing, interviewing, hiring, counseling, plan work schedules, assign work duties of Housekeeping associates.
-Lead pre-shift meetings communicates arrivals, departures, identifies VIP's, delegates room assignments and duties.
-Assist the Executive Housekeeper in interviewing and selecting new Associates for hire
-Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
-Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
-Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
-Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
-Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
-Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
-Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
-Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
-Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Keywords: The Pierside Hotel, Santa Monica , Housekeeping Manager, Hospitality & Tourism , Santa Monica, California

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