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Ocean View Hotel - Houseperson (3 Full-time)

Company: Sand & Sea
Location: Santa Monica
Posted on: July 30, 2022

Job Description:

Job DescriptionStarting pay is $20.00 per hour! $20.50 per hour upon successful completion of 90-day training period. Come join our Ocean View Team. We are a Green Certified Business and consistently ranked in the top 10 of 38 hotels in Santa Monica. We provide a welcoming beachfront escape, where personalized customer service comes first. We are committed to protecting and conserving our environmental resources, giving back to our community, and sharing a common vision of respect, integrity, and honesty. Full-time employment benefits include:

  • Paid Time-Off (PTO)
  • Holiday Pay
  • Medical, Dental, and Vision coverage options
  • Life Insurance (employer sponsored) We also provide all employees with:
    • Sick-Pay (up to 72 hours per calendar year)
    • 401k plan option with employer match up to 5% of total eligible income
    • Free on-site parking
    • Free popcorn, oatmeal, Nespresso coffee and shaved ice in employee break room
    • Public transportation cost reimbursement up to $120 monthly
    • Alternative modes of transportation pay for walking, biking, or carpooling to work! JOB DESCRIPTION TITLE:HousepersonDEPARTMENT:HousekeepingSTATUS:Non-Exempt, Full Time, Part-Time, RegularSUPERVISED BY:Rooms Manager, Assistant Rooms Manager SUPERVISES:This position will not supervise anyone. A Houseperson is responsible for providing our guests with an extraordinary beachfront escape, by providing a clean and sanitized guest room and public areas experience for guests and team members alike. Also, responsible for coordinating and organizing the laundry room cleaning activities. Every team member will enliven our Core Service Values in every aspect of their work performance. In addition to our core service values, you will be evaluated on your daily contributions towards achieving the hotel's success metrics. SUCCESS METRICS: Your individual performance in delivering service excellence to each of our guests will impact the hotel's success metrics for overall guest satisfaction scores, TripAdvisor Ranking, Mystery Shop Audits, and Accounting Audits. This will be part of your annual performance review.
      • Achieve and maintain TripAdvisor ranking within the Top 7 hotels in Santa Monica.
      • Achieve a score of 90% or higher Overall Guest Satisfaction on Revinate Guest Surveys.
      • Achieve a score of 92% or higher Overall Hotel Cleanliness
      • Achieve a score of 90% or higher on Coyle Mystery Shop.
      • Enliven the hotels green standards to maintain Green Certification. DAILY DUTIES:
        • Remove dirty linen, towels, and trash from departed rooms and drop in laundry chute to be sorted in laundry room.
        • Deliver dirty linens via laundry cart and ‘power tug' to Shore Hotel for laundering.
        • Deliver laundered linens from Shore Hotel to Ocean View Hotel utilizing laundry cart and ‘power tug'.
        • Sort, count, and pre-treat soiled towels in preparation for laundering.
        • Load and unload washers and dryers.
        • Remove trash from housekeeping carts, closets, and public spaces and properly dispose of in trash cage.
        • Assist room attendants by delivering needed supplies to storage rooms and housekeeping carts.
        • Maintain equipment and chemicals as trained, including refilling spray bottles for room attendants.
        • Fold, store, and distribute towels, bathrobes, linens, and other supplies as need.
        • Assist with other housekeeping tasks in the event of staffing shortages including being able to properly clean a room for check in.
        • Properly utilize electrostatic sprayer to disinfect departed rooms, back of the house and public areas.
        • Maintain all COVID-19 cleaning protocols.
        • Ensure shift checklist is completed daily.
        • Respond to all guest requests via HOTSOS.
        • Conduct regular carpet shampooing of guest rooms and hallway carpets.
        • Conduct regular floor care of lobby and break room floors.
        • Assist engineering department in projects as needed.
        • Practice safe work habits and wear protective safety equipment.
        • Maintain clean and orderly work area free from unsafe conditions.
        • Performs other incidental and related duties as required and assigned.
        • Report all unsafe conditions and items to management and security.
        • Follow all Safety and Security policies and procedures. ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES: Proven success in the following job competencies:
          • Honesty; has honest, direct, and factual communication and actions with internal and external customers.
          • Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
          • Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
          • Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
          • Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work;
          • Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
          • Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
          • Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives.
          • Diversity: Strong commitment to diversity and equality in a company culture.
          • Communication: Strong communication (verbal and written) in discussing challenges to supervisor
          • Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets. EXPERIENCE:
            • At least 1 year of progressive experience in a Guest Services role.
            • Hotel experience is preferred.
            • Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Experience in Opera helpful. WORKING CONDITIONS & PHYSICAL WORK DEMANDS:
              • Able to sit and work at a computer keyboard for extended periods of time.
              • Able to stoop, kneel, bend at the waist, and reach on a daily basis.
              • Able to lift and move up to 20 pounds occasionally.
              • Regular and on-time attendance is critical.
              • Hours occasionally exceed 40 hours per week.
              • Ability to stand during shifts. Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Our post-offer background check process includes a background check (HireRight) and a drug-screen. We participate in E-Verify. We are an Equal Opportunity Employer.

Keywords: Sand & Sea, Santa Monica , Ocean View Hotel - Houseperson (3 Full-time), Hospitality & Tourism , Santa Monica, California

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