Customer Service Representative
Company: Abena North America, Inc.
Location: Santa Monica
Posted on: May 11, 2022
Job Description Seeking a friendly, detail oriented, quick
learner with a positive attitude to join our team. As a Customer
Service Representative you are responsible for leading and ensuring
effective sales order management. You will serve as a single point
of contact to provide consistent, positive customer experience. You
will be accountable for accurate order entry, management of order
changes, and coordinating order fulfillment. You will be empowered
to make decisions on behalf of company in alignment with Abena
North America---s Core Values, guiding principles and customer
satisfaction. As a CSR you will assist in earning customer loyalty
through establishing positive customer relationships while
enhancing customer satisfaction and confidence. Essential
Functions: Maintaining customer account relationships by providing
the highest level of service through order placement, timely follow
up of service requests, and maintaining a positive and friendly
attitude. Follow up on orders placed, and promote the sale of
supplementary products and services. Answer inbound telephone calls
and place orders for all product lines. Accurately enter and edit
customer information and product orders in database. Promptly and
courteously respond to customer inquiries, requests or complaints.
Perform outbound follow up calls to promote customer support/care
relationships. Provide customers with informational materials,
including brochures, flyers, and order forms. Research and resolve
any issues to ensure customer retention and satisfaction.
Comprehensive knowledge of the products and services offered by the
company. Understanding of company policies and procedures. Tracking
and reporting of relevant customer care performance metrics. Assist
Accounting with routine credit and billing inquiries and requests.
Knowledge of all customer information systems, web site navigation,
and databases. Additional duties as assigned by management to
achieve organizational goals. Respond to general inquiry emails.
Must be available to start at 6:30AM when required. Skills and
Attributes / Education Requirements: Ideal Customer Service
Representatives are excellent communicators, proactive, analytical,
solution-focused, and able to juggle many projects and customers.
The best CSR---s take customer service personally; are able to
develop long-term, positive relationships; and focus on what is
mutually beneficial for Abena North America, Inc. and its clients.
Education Requirements 2 or more years of customer service
experience Excellent communication skills, both verbal and written
Adaptability to changes in workload, systems and processes with
resilience and a positive attitude Ability to follow written
policies, procedures and guidelines, and give feedback to
leadership Deductive reasoning and problem solving skills Excellent
organizational skills with the ability to multi-task, and remain
detail oriented MS Office knowledge MS Excel proficiency We Offer:
Full Benefits (medical, dental, vision, 401k, life insurance, paid
vacation, paid holidays and many other fun office perks. Job Type:
Part-time with the possibility of Full-time in the future. Salary:
$19.00 /hour Company Description We are the North American
subsidiary of Abena, an eco-friendly, sustainable Danish
manufacturer of consumer packaged goods and healthcare products.
Our 75 year legacy and reputation is of a company that only
provides the very best quality baby care products and healthcare
products. We manufacture and market premium, eco-friendly adult
incontinence and baby diapers products, as well as wound care,
gloves and skin care. Many of our products have earned the Nordic
Swan Ecolabel, EcoCert Label, are FSC certified and
Keywords: Abena North America, Inc., Santa Monica , Customer Service Representative, Hospitality & Tourism , Santa Monica, California
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