Sales Associate / Customer Service Representative - Santa Monica on Montana
Company: Drybar Holdings LLC.
Location: Santa Monica
Posted on: November 13, 2021
---befriend strangers?. Maintains professional demeanor under
pressureDrybar is a blow dry-only bar and our philosophy is simple.
Focus on one thing and be the best at it. For us that's blowouts.
In fact, our tagline says it all: No cuts. No color. Just
blowouts.. Hiring immediately! We are looking for fantastic retail
sales associates to provide excellent customer service to our
clients.. Description:. This is not your normal retail sales
associate / customer service position. We are growing faster than
ever and fiercely recruiting amazing sales associates / customer
service representatives. At Drybar, our retail receptionists are
called Bartenders because that's what they do - they tend to the
social experience of our bar atmosphere. This is the coolest retail
sales associate / customer service position on the job market!. So
here's our questions for you...Do you hold the power to---. ---make
anyone smile?. ---turn around a failing customer experience?.
---remember names and faces?. ---do five things at one time?. Did
you answer yes to the above?...Then we wanna meet you and we are
hiring immediately!. Responsibilities. Here is what Drybar
Bartenders (retail sales associates / customer service
representatives) are responsible for each day:. As a store
associate, leading the client's experience from check in to check
out, ensuring Drybar standards are upheld, creating a memorable
experience for the client.. Setting the tone of a positive shop
atmosphere by approaching the day as if hosting a party..
Organizing and executing shop flow between clients and staff in a
positive manner.. Serving as subject matter expert in the
reservation system.. Ensuring client information is entered in with
accuracy and timeliness.. Rebooking appointments during check out
while addressing clients by name.. Troubleshooting any reservation
system issues, make changes to Client Profiles, optimize
appointments to fit business needs, and check notes to ensure
clients' needs are met.. Optimizing and maximizing appointments
with the reservation system and ensuring timely communication and
superior customer service.. Engaging clients and serving
complimentary beverages.. Maintaining highest degree of ethics when
handling client payments and stylist tips/commissions. Balance cash
drawer at opening, close and at shift changes.. Problem solving
when faced with client concerns or operational issues, always
ensuring the solution is focused on providing an excellent
experience to the client.. Maintaining overall shop cleanliness by
conducting walkthroughs behind the bar and keeping the front desk
area clean.. Maintaining clear communication with Shop Management
about overall shop operations. Educating clients on Drybar products
and tools and replenish after sell through.. Upholding Drybar's 10
Core Values.. Being on time for scheduled shifts.. Other duties and
projects as assigned by Manager or Manager on Duty..
Qualifications. What we are looking for in our Drybar Bartenders:.
1+ years' experience in a fast paced, customer service centric
environment (sales associate, retail sales associate, customer
service representative, store associate, salon associate, or a
similar position). Previous experience with Point of Sale Systems
strongly preferred. Previous salon/spa experience preferred but not
required. High school diploma or equivalent. Understand the
importance of providing amazing customer service. Promote a
professional and brand-appropriate image. Strong communication
skills and strong presence. Self-starter with a leadership
mentality. Pleasant and positive demeanor. Ability to work at a
sustained, fast pace. Excellent problem solving and troubleshooting
skills. Track record in providing over-the-top, amazing customer
service!. Ability to multitask with ease. Frequently required to
stand and/or walk for duration of 6-8 hour long shifts. Has the
technical ability and skills to operate a point of sale system.
Problem solver - use logic and support resources to solve problems
at the front desk. Drybar follows all applicable federal, state and
local laws regarding background checks
Keywords: Drybar Holdings LLC., Santa Monica , Sales Associate / Customer Service Representative - Santa Monica on Montana, Hospitality & Tourism , Santa Monica, California
Didn't find what you're looking for? Search again!