Patient Navigator
Company: Jwch Institute
Location: Lancaster
Posted on: April 4, 2026
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Job Description:
Position Purpose: The Patient Navigator role is designed to
provide comprehensive support to clients by identifying their needs
and guiding them through our appropriate administrative systems and
patient support services. This position involves warmly greeting
patients and extending assistance in waiting room areas, ensuring a
seamless and positive experience. Additionally, the Navigator will
actively address any questions or concerns patients may have,
contributing to an overall atmosphere of comfort and efficient
service delivery. Principal Responsibilities: Welcome all clients,
visitors, and individuals from the general public with a friendly
and professional demeanor. Engage in meaningful conversations with
clients and visitors to identify their informational needs. Provide
assistance to clients of diverse cultural backgrounds, aiding their
understanding of the Health System in terms of service access and
limitations. Establish and maintain effective communication
channels with clients and the healthcare team to ensure a smooth
and coordinated experience. Serve as a vital liaison between
clients and the medical staff, facilitating seamless interaction
and information exchange. Coordinate the dissemination of updates
and changes from front/back office staff to ensure accurate and
timely information flow. Assist clients in completing necessary
forms, streamlining administrative processes for enhanced
efficiency. Offer comprehensive information on on-site services and
promote health awareness to clients. Educate clients about
available benefits, including health coverage programs, and refer
them to Enrollment Specialists for eligibility screening. Act as a
representative of the clinic in matters related to the delivery of
healthcare services, working closely with the Clinic Administrator.
Collaborate with the outreach team to greet and receive new
clients, actively participating in the intake process. Engage in
community outreach initiatives to broaden the clinic's impact and
accessibility. Contribute to the maintenance of incentive program
logs, ensuring accurate and up-to-date records. Facilitate the
transportation of patients from the local hospital Emergency
Department to the E. Hollywood clinic using public transportation.
Attend general staff meetings to stay informed and actively
participate in the clinic's collective efforts. Perform other
duties as assigned by supervisor. Requirements: Experience
Required: Minimum 1 year of front desk or receptionist experience.
Demonstrated experience in effectively engaging with clients and
collaborating with staff from diverse socio-economic, ethnic, and
cultural backgrounds. Exceptional communication skills, both verbal
and written, to facilitate clear and concise interactions.
Bilingual proficiency in English and Spanish is highly desirable.
Flexibility and capability to travel between different sites as
required by the role. Valid CA Driver License and clean driving
record. Capacity to collaborate effectively with healthcare teams
and contribute to a cooperative and patient-focused care
environment. At least 1 to 2 years of experience in client support
or community service roles. Willingness to work some evenings and
weekends, reflecting a commitment to meeting the varied needs of
our community and clients. *All JWCH, Wesley Health Centers
workforce members are recommended to be fully vaccinated against
COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in
taking care of those who take care of others. If you work 30 hours
per week, you’ll enjoy competitive pay and a robust benefits
package that includes: Medical, Dental, Vision Monthly
employer-sponsored allowance for assistance with health premiums.
Funded Health Savings Account (up to deductible) to assist with
carrier-approved medical expenses. Paid time off (vacation, sick
leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing
plan. Mileage reimbursement. Short- and long-term disability plans
(LTD/STD). Life insurance policy & AD&D, and more! Become part
of a team where your work matters. Apply today and help us change
lives, one patient at a time. JWCH Institute, Inc Wesley Health
Centers is an Equal Opportunity and Fair Chance Employer .
Keywords: Jwch Institute, Santa Monica , Patient Navigator, Healthcare , Lancaster, California
