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Head of Health Plan Customer Digital Product Strategy

Company: CIGNA
Location: Santa Monica
Posted on: June 19, 2022

Job Description:

ABOUT EVERNORTH DIGITALEvernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine health care as we know it, and the Evernorth team is unified in the belief that we are responsible for the future of healthcare. This means that our products must inspire change in people that leads to positive pathways: pathways that lead to health, to healing, to preventative wellness and ultimate vitality. The Evernorth Digital team is like few in comparable Technology companies today: we are a collective of carefully curated, specialized disciplines that, when whole, imagines, plans, defines, tests, instruments, measures, builds, deploys, monitors and optimizes end-to-end experiences that represent the health services suite of product offerings. We are united by our mission to improve life and health outcomes towards aspirational vitality, but we practice our crafts in a discipline orientation that allows us to perfect, excel, and stay current; we then bring our gifts together in an impressive expression of teamwork.OverviewThe Head of Health Plan Customer Digital Product Strategy (Product Strategy Director) is a new position and overall digital lead for the digital customer product strategy across myCigna, our cornerstone digital experience. - This role will have overall accountability for the end-to-end customer experience on the health plan as it relates to our web and mobile app.This role will lead multiple teams all in support of creating a best-in-class digital experience for our customers across the mobile app and web. - This individual will lead our mobile center of excellence, our customer engagement and omni-channel product strategy teams. - Several of the teams under this leader support other parts of the digital ecosystem.Duties and ResponsibilitiesOverall accountability for the customer experience end-to-end, works to define the strategy and collaborates with other teams within digital to integrate and leverage experiences to support the customerOwns our web and mobile experiences for customer in partnership with other property owners / experience owners defines new and innovative experiencesIs a student of the industry and other like and dissimilar industries, driving a high level of innovative thinking and product development mindsetCrafts long-term vision, builds necessary internal alignment across digital leadership team -Oversees several cross-functional teams responsible for specific parts of the customer digital experiencePartner with leadership to create and drive strategic initiatives and ensure proper prioritization and executionLead and mentor a group of highly-skilled and high-producing product development and management associatesCollaborate with cross-functional and Enterprise-oriented teams across portfolio, strategic enablers and key stakeholdersBuild, develop and retain a diverse team that raises the bar for talent across the digital and analytics teamBuild the work environment of the future, one that is built upon principles of a see-and-been-seen culture of inclusion, celebrating the unique and wonderful perspectives and contributions of all people, and fosters a supportive and progressive work environment of the future, emphasizing the necessity of flexibility, meeting the needs of people where they are, and fostering the right combination of space and time to allow people the environment they need to do the best work of their lives.Role-model responsible for articulating a compelling point of view and influencing the decisions of leaders across the enterprise, focused on an enterprise mindsetDrives alignment and collaborates across the digital team and with stakeholders across the enterpriseNavigates complex stakeholder management ensuring that we are sharing out and learning about business prioritiesDrives the usage of data and analytics to seek out opportunities to make health care and the digital experience and deliver strategic business valueQualifications & ExperienceBachelor's degree or military experience requiredMinimum 8-10 years' industry experienceExperience in healthcare, health services, employer based insurance and/or consulting as well as digital and analytics strongly preferred. Strong track record of business actions taken or health outcomes achieved through the use of analyticsExperience in product leadership roles and digital transformation necessaryDemonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term strategic planCombination of analytical, technical and business acumenProven track record of exceeding goals; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgmentProven track record for success in leading high-performing agile teams in a matrixed environmentBlend creativity, relentless problem-solving, business acumen, and leadership to drive innovationStrong verbal/written communication and leadership skills to work with various matrix partnersEffective leadership, prioritization, and management of complex program / portfolio in a dynamic environmentFact-based problem solver with the ability to evaluate alternative courses of action and make sound management decisionsExperience with technology initiatives, with a high degree of complexityDemonstrates ability to lead, influence and problem-solve across Technology and business leadersStrong written and verbal communication skillsStrategic acumenAble to manage multiple priorities and deal with ambiguityFor this position, we anticipate offering an annual salary of $148,800 - $248,000, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: About EvernorthEvernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.Job SummaryJob number: 22011559Date posted : 2022-06-14Profession: Marketing & CommunicationsEmployment type: Full time

Keywords: CIGNA, Santa Monica , Head of Health Plan Customer Digital Product Strategy, Healthcare , Santa Monica, California

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