Fitness Facility General Manager

Company: Retrofitness, LLC
Location: Montclair
Posted on: June 1, 2025

Job Description:

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time offRetro Fitness Montclair is a premier fitness center dedicated to helping our members achieve their health and wellness goals. We pride ourselves on providing a welcoming, high-energy environment for fitness enthusiasts of all levels.
  
  We are looking for an enthusiastic and results-driven General Manager to lead our team and ensure exceptional member experiences.
  
  Key Responsibilities:
  
  
  • Leadership & Team Development:
    • Recruit, train, and mentor staff to achieve performance excellence.
    • Set team goals and monitor progress using KPIs, such as employee satisfaction scores and staff retention rates.
    • Operations Management:
      • Maintain gym cleanliness, functionality, and safety standards, measured by member satisfaction scores and internal audits.
      • Ensure all equipment and facilities are in working order, minimizing downtime and repair turnaround times.
      • Member Engagement & Retention:
        • Drive exceptional member experiences, achieving high Net Promoter Scores (NPS).
        • Develop strategies to increase membership retention, targeting a churn rate below 5%.
        • Sales & Marketing:
          • Drive membership growth by meeting or exceeding monthly new membership targets.
          • Implement and analyze marketing campaigns with a focus on ROI and lead conversion rates.
          • Increase ancillary revenue streams, such as personal training sessions and retail sales, to meet revenue goals.
          • Financial Management:
            • Manage and optimize budgets to maintain cost-efficiency, ensuring profitability metrics are met.
            • Monitor daily and monthly financial KPIs, such as revenue per member (RPM) and operating profit margins.
            • Performance Analysis:
              • Use data and KPIs to evaluate club performance, providing regular reports and actionable insights to ownership.
              • Continuously identify opportunities for improvement based on data trends and feedback.Qualifications:
                
                
                • Minimum of 3 years of experience in a managerial role within the fitness, retail, or hospitality industry.
                • Proven track record of meeting and exceeding KPIs related to sales, customer satisfaction, and operational efficiency.
                • Strong leadership, problem-solving, and team-building skills.
                • Excellent communication and customer service abilities.
                • Proficiency in financial reporting and CRM systems.
                • Passion for health and fitness.What We Offer:
                  
                  
                  • Competitive salary and performance-based bonuses.
                  • Complimentary gym membership.
                  • A chance to lead a passionate team in a thriving fitness community.
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Keywords: Retrofitness, LLC, Santa Monica , Fitness Facility General Manager, Executive , Montclair, California