Internal Product Manager
Company: Thegradcafe
Location: Santa Monica
Posted on: September 19, 2024
Job Description:
Maximus() is a mission-driven consumer health company that
provides men with content, community, and clinical support to
optimize them in mind and body. Maximus has raised $15M from top
Silicon Valley VCs such as Founders Fund and 8VC as well as leading
angel investors/operators from companies like Bulletproof, Tinder,
Coinbase, Daily Stoic, & Shopify.Maximus is looking for a Internal
Product Manager to create team efficiency and unlock new workflows
by developing and maintaining tools for internal teams. As Internal
Product Manager you are responsible for helping internal teams
operate the tools you are managing by preparing release notes,
developing instructional documentation, and hosting training
sessions. The solutions you develop will be scalable and able to
support flexible and often nuanced workflows. Key stakeholders
include customer support, marketing, finance, and operations.You
will also be the first responder to bug reports and feature
feedback. As first responder you will serve as a buffer and
translator between your stakeholders and the engineering team,
ensuring that bug reports are truly bugs and not feature gaps or a
misunderstanding of feature functionality. In response to bug
reports and feedback, you are responsible for writing and
prioritizing tickets for engineering.The ideal candidate is highly
technical, with the ability to learn complex systems, interpret API
documentation, and ultimately translate business needs into
technical solutions. The candidate is detail-oriented,
collaborative, and an excellent communicator, which is demonstrated
in their documentation, UML, ticket writing, and feature testing.
This product manager will play a key role in developing the product
roadmap through their feature prioritization, balancing business
impact and effort.The ideal candidate has strong problem-solving
skills, a proactive attitude, and excellent organizational and
multitasking abilities. They will ensure compliance with data
security and privacy regulations in all tools and
processes.Responsibilities:
- Develop and maintain deep knowledge of stakeholder needs.
Administer surveys and facilitate working sessions with internal
teams to field questions and feedback on internal products and to
identify inefficiencies in workflows. Translate needs into
requirements that can be scoped by technical project managers.
Quantify business impact for features so that they can be
prioritized effectively. Clearly communicate feature priorities and
timelines to stakeholders.
- Drive efficient product development. Collaborate and maintain
an open line of communication with design and engineering to ensure
deliverables stay unblocked and move efficiently through the
product development pipeline. Lead daily stand-ups with a dedicated
team of engineers to remove blockers and clarify priorities. For
large projects, host kick-off meetings and check-ins to ensure
progress is being made and timelines are met. Where required,
conduct vendor analyses to identify best-fit solutions.
- Ensure users are up-to-date on releases and are able to operate
tools effectively. Maintain a strong line of communication with
stakeholders, giving proactive visibility to upcoming releases,
providing detailed release notes, and hosting user training
sessions. Field questions and feedback as they arise, identifying
opportunities to enhance features.
- Participate in regular testing and scaling of tools. Assist in
manual user testing in staging environments prerelease to ensure
acceptance criteria are met. Ensure dedicated QA resources are able
to test effectively by preparing robust acceptance criteria and
responding promptly to clarifying questions when they arise.
Develop pre- and post-launch plans for assessing feature impact and
ensuring smooth operation in production.Qualifications:Product
Management: Minimum of 3 years of experience as a product manager.
Ideally experience includes time at a growth stage start-up and
experience in healthcare/telemedicine eCommerce. Strong background
in using project management and collaboration tools (e.g., JIRA,
Confluence, Trello). Excellent documenter, with proven track record
maintaining detailed product specifications. Strong ticket writing
skills and high proficiency using project management software.
Abstract thinking skills to develop robust test plans to ensure
launches.Product Roadmapping: Must have experience applying product
roadmap framework for strategic feature prioritization and capacity
planning to align product development with business goals and
stakeholder needs.KPI Ownership: Must have history identifying,
defining, and improving metrics related to workflow efficiency.
Familiarity with data analysis and visualization tools (e.g., SQL,
BigQuery, LookerStudio) a plus.Technical Experience: Must have held
roles requiring deep understanding of technical systems,
interpretation of API documentation, management of homegrown and
third-party software. Demonstrated ability to conduct technical
troubleshooting.Qualities:High Conscientiousness: Highly effective,
organized, dutiful, self-disciplined, and careful. You are the type
of person who used multiple colors of highlighters, and everyone
wanted to borrow notes from. You never forget a task, execute it
flawlessly, and are as reliable as clockwork.High Horsepower &
Humility: High intellectual and physical energy. You eagerly solve
big, complex, and ambiguous company problems, while having the
humility to "roll your sleeves up" and do the dirty work without
complaint.Creative Thinker: Highly creative thinker who tends to
find solutions that others don't see or inappropriately dismiss.
Not content to do the safe bet everyone else takes.Relentlessly
Resourceful: Highly proactive, does not quit, and finds innovative
solutions with little guidance. Bias for action and ability to
thrive in an ambiguous environment with a high degree of
autonomy.Passion for Men's Health & Development: Interest in
helping men develop a healthy masculinity. Demonstrates personal
dedication and interest in health optimization (e.g. diet,
exercise, sleep, focus, and relationships).
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Keywords: Thegradcafe, Santa Monica , Internal Product Manager, Executive , Santa Monica, California
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