SantaMonicaRecruiter Since 2001
the smart solution for Santa Monica jobs

Program Manager, Westside Outreach

Company: The People Concern
Location: Santa Monica
Posted on: March 17, 2023

Job Description:

Program Manager, Westside Outreach

Santa Monica, CA, USA
Req #452

Monday, March 13, 2023

Department: Westside Outreach

Reports to:Assistant Director of Westside Outreach

Supervises:5 staff

Status:Full-time, Exempt

Location:Westside Mental Health Office

Schedule:Monday-Friday, 8am-4:30pm


The Westside Outreach Teams Program Manager will provide leadership and oversight to the Street Outreach teams (Malibu, Pacific Palisades and West LA) of direct service staff and ensure that appropriate, high-quality, and integrated care and services are provided to clients. The goal of the outreach teams is to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services. The Program Manager, in collaboration with the Director and Assistant Director of Westside Outreach, is also responsible for the efficiency of operations, coordinating services with partner agencies as needed, and fostering collaboration within the team between other departments and programs. The Program Manager will also collaborate on administrative aspects of team leadership, including data oversight and reporting of outcomes.


Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing and harm reduction, and Trauma-Informed Care.
Provide guidance and support to staff, including encouraging critical thinking among team members
Provide crisis intervention for clients when necessary and ensure timely resolution of client complaints
Be available to respond to emergency calls and situations on a 24-hour basis when needed
Ensure that services emphasize customer choice and harm reduction
Assist in budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget
As needed, assist in the screening, assessment, and enrollment of participants including orientation to program policies resources, and goals
Develop expert knowledge of documentation required by the agency and the funders, and ensures compliance with documentation standards, including electronic databases and paper charts.
Assist with preparing data for reports to funders, and track other data as needed.
Ensure adherence to agency policies and procedures.
Facilitate weekly case conferencing and performance evaluations for assigned staff, to create a supportive environment and ensure clients' progress towards permanent supportive housing and psycho-social rehabilitation.
Communicate effectively, and promptly, with management, peers, collaborators, and clients.
Collaborate with other agency programs to provide greater support and assistance to clients.
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
Create and coordinate staff schedules.
Participate in ongoing self-evaluation, and program evaluation.
Other duties as assigned

  • Experience in homeless or social services as a direct provider of services to a diverse population of individuals in need
    Experience in program management, staff management, and program development
    Skilled in navigating community partnerships and working with neighborhood constituents and funders
    Demonstrated knowledge of issues faced by population served
    Strong computers skills: all Microsoft Office programs
    Committed to improving the community through empowerment and dignity
    Skilled in non-violent crisis intervention
    Ability to be on-call
    Current, valid California Driver's with an acceptable driving record
    Able to obtain and maintain CPR/1st Aid certification
    Skilled in data collection and electronic databases. Experience with HMIS strongly preferred
    Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
    Critical thinking skills necessary
    Strong interpersonal and team-building skills to promote collaboration
    Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, team building, and computer skills

    Combination of field and office environment
    Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
    On occasion walk or drive to different local sites
    Will necessitate working in busy and loud environments
    Will be exposed to elements like cold, heat, dust, noise, and odor
    May need to bend, stoop, twist and sit throughout the day

    Maintain a safe work environment and confidentiality at all times
    Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
    Organize and prioritize multiple activities to meet all external and internal deadlines
    Maintain a professional demeanor that reflects positively on the agency
    Demonstrate respect and courtesy toward others
    Able to thrive in a work environment emphasizing teamwork and collaboration
    Respond promptly in all aspects of communication
    Work with minimum supervision
    Perform other duties as assigned
    The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job
    basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other
    applicable laws.


    Employee Name

    Employee Signature


    Other details

    • Pay Type

    • Min Hiring Rate

    • Max Hiring Rate

      Share this job:

Keywords: The People Concern, Santa Monica , Program Manager, Westside Outreach, Executive , Santa Monica, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Monica RSS job feeds