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Supportive Services Case Manager- Access Center

Company: The People Concern
Location: Santa Monica
Posted on: January 22, 2023

Job Description:











Supportive Services Case Manager- Access Center







Santa Monica, CA, USA

Req #171







Wednesday, November 16, 2022









Supportive Services Case Manager- Access Center


Responsibilities:Under the supervision of the Supportive Services Program Manager, the Supportive Services Case Manager is responsible for:

  • Provide Initial screening, emergency service referrals, problem solving, supportive service referrals, initial assessment (CES surveys) and case management for persons experiencing or at risk of homelessness.
  • Apply intervention tools such as active listening, motivational interviewing, mediation, and conflict resolution.
  • Develop effective, trusting relationships with program participants using a client centered approach using best practices that include motivational interviewing, harm reduction, trauma- informed care and housing first
  • Develop and maintain collaborative relationships with partner agencies and service providers within CES to address program participants' needs relevant to increasing income, improving daily living skills and increasing community engagement.
  • Educate community members and program participants about Access Center services and the issues faced by the population served
  • Co-facilitate orientation groups on Access Center services
  • Utilize CES to determine housing resources
  • Participate in on-going self-evaluation, program evaluation and development/modification.
  • Participate in all case conferences, tenant meetings, staff meetings, community meetings, trainings and retreats as required.
  • Communicate effectively and in a timely manner with management team, peers, collaborators, and program participants.
  • Complete service statistics and reports as required by funders; organize documentation in program participant files and enter problem solving discussions in HMIS database utilizing the problem solving intervention tool (PSIT).
  • Complete all documentation and paperwork in a timely manner.
  • Other duties as assigned
    Qualifications
    • Minimum high school diploma/GED
    • Minimum 1 year experience in a social service setting preferred
    • Demonstrated knowledge of issues faced by population served (homelessness, mental illness, substance abuse, medical issues, domestic violence, etc.)
    • Knowledge of social services agencies, community & housing resources.
    • Able to work in a high tolerance Harm Reduction model with members who have multiple barriers
    • Knowledge of best practices that include motivational interviewing, harm reduction, Trauma Informed Care, housing first, and the ability to apply those practices with participants who have multiple barriers.
    • Ability to self-motivate, learn quickly, work effectively with a wide range of constituencies and be flexible in a fast paced environment
    • Experience working in a community-based setting and as part of a team
    • Skilled in non-violent crisis intervention
    • Computer literate; able to use computerized database system for program participant file management and knowledge of Microsoft Word, Outlook, and Excel
    • Current, valid California Driver's License with an acceptable driving record, reliable vehicle
    • Comfortable, able and willing to drive/transport program participants in agency van.
    • Bilingual preferred.
    • Able to provide cleared TB test & pass a criminal background check.
      Work Environment
      • Combination of field and office environment
      • Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
      • On occasion walk or drive to different local sites
      • Will necessitate working in busy and loud environments
      • Will be exposed to elements like cold, heat, dust, noise and odor
      • May need to bend, stoop, twist and sit throughout the day
        Responsibilities Common to All Agency Employees
        • Maintain a safe work environment and confidentiality at all times
        • Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
        • Organize and prioritize multiple activities to meet all external and internal deadlines
        • Maintain professional demeanor that reflects positively on the agency
        • Demonstrate respect and courtesy toward others
        • Able to thrive in a work environment emphasizing teamwork and collaboration
        • Respond promptly in all aspects of communication
        • Work with minimum supervision
        • Perform other duties as assignedThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.







          Other details







          Pay Type

          Hourly









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Keywords: The People Concern, Santa Monica , Supportive Services Case Manager- Access Center, Executive , Santa Monica, California

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