Supportive Services Case Manager- Access Center
Company: The People Concern
Location: Santa Monica
Posted on: January 22, 2023
Job Description:
Supportive Services Case Manager- Access Center
Santa Monica, CA, USA
Req #171
Wednesday, November 16, 2022
Supportive Services Case Manager- Access Center
Responsibilities:Under the supervision of the Supportive Services
Program Manager, the Supportive Services Case Manager is
responsible for:
- Provide Initial screening, emergency service referrals, problem
solving, supportive service referrals, initial assessment (CES
surveys) and case management for persons experiencing or at risk of
homelessness.
- Apply intervention tools such as active listening, motivational
interviewing, mediation, and conflict resolution.
- Develop effective, trusting relationships with program
participants using a client centered approach using best practices
that include motivational interviewing, harm reduction, trauma-
informed care and housing first
- Develop and maintain collaborative relationships with partner
agencies and service providers within CES to address program
participants' needs relevant to increasing income, improving daily
living skills and increasing community engagement.
- Educate community members and program participants about Access
Center services and the issues faced by the population served
- Co-facilitate orientation groups on Access Center services
- Utilize CES to determine housing resources
- Participate in on-going self-evaluation, program evaluation and
development/modification.
- Participate in all case conferences, tenant meetings, staff
meetings, community meetings, trainings and retreats as
required.
- Communicate effectively and in a timely manner with management
team, peers, collaborators, and program participants.
- Complete service statistics and reports as required by funders;
organize documentation in program participant files and enter
problem solving discussions in HMIS database utilizing the problem
solving intervention tool (PSIT).
- Complete all documentation and paperwork in a timely
manner.
- Other duties as assigned
Qualifications
- Minimum high school diploma/GED
- Minimum 1 year experience in a social service setting
preferred
- Demonstrated knowledge of issues faced by population served
(homelessness, mental illness, substance abuse, medical issues,
domestic violence, etc.)
- Knowledge of social services agencies, community & housing
resources.
- Able to work in a high tolerance Harm Reduction model with
members who have multiple barriers
- Knowledge of best practices that include motivational
interviewing, harm reduction, Trauma Informed Care, housing first,
and the ability to apply those practices with participants who have
multiple barriers.
- Ability to self-motivate, learn quickly, work effectively with
a wide range of constituencies and be flexible in a fast paced
environment
- Experience working in a community-based setting and as part of
a team
- Skilled in non-violent crisis intervention
- Computer literate; able to use computerized database system for
program participant file management and knowledge of Microsoft
Word, Outlook, and Excel
- Current, valid California Driver's License with an acceptable
driving record, reliable vehicle
- Comfortable, able and willing to drive/transport program
participants in agency van.
- Bilingual preferred.
- Able to provide cleared TB test & pass a criminal background
check.
Work Environment
- Combination of field and office environment
- Regularly required to sit, stand, bend; occasionally lift or
carry up to 35 lbs.
- On occasion walk or drive to different local sites
- Will necessitate working in busy and loud environments
- Will be exposed to elements like cold, heat, dust, noise and
odor
- May need to bend, stoop, twist and sit throughout the day
Responsibilities Common to All Agency Employees
- Maintain a safe work environment and confidentiality at all
times
- Be proactive, creative, and flexible in determining,
evaluating, researching, and resolving issues
- Organize and prioritize multiple activities to meet all
external and internal deadlines
- Maintain professional demeanor that reflects positively on the
agency
- Demonstrate respect and courtesy toward others
- Able to thrive in a work environment emphasizing teamwork and
collaboration
- Respond promptly in all aspects of communication
- Work with minimum supervision
- Perform other duties as assignedThe People Concern is an equal
opportunity employer dedicated to non-discrimination in employment.
We select the most qualified individual for the job based on
job-related qualifications regardless of race, color, age, sex,
religion, national origin, disability, ancestry, marital status,
credit history, sexual orientation, arrest and court record,
genetic information, veteran status or any other status protected
by federal, state or other applicable laws.
Other details
Pay Type
Hourly
Apply Now
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Keywords: The People Concern, Santa Monica , Supportive Services Case Manager- Access Center, Executive , Santa Monica, California
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