Manager, Client Success

Company: GoodRx
Location: Santa Monica
Posted on: June 24, 2022

Job Description:

GoodRx is America's healthcare marketplace. Each month, millions of people visit -goodrx.com -to find reliable health information and discounts for their healthcare - and we've helped people save $35 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!

About the Role

GoodRx is looking for a highly motivated and experienced leader to join the Manufacturer Solutions team and report to the Head of Operations.

This individual will have a passion for digital healthcare and thrive in a fast-paced team environment. They will help build meaningful, long-lasting client partnerships and be focused on mentoring and leading a team of Account Managers whose focus is to deliver exceptional client service to pharmaceutical manufacturer partners, and their business constituents, via GoodRx.com. The ideal candidate will have a growth mindset and help move the business forward with their initiative and sharp attention to detail. - Their effective leadership will foster an environment focused on excellence, client loyalty and cross functional teamwork.
The role will support the Manufacturer Solutions commercial team, focused on building a loyal fan base of clients as we work to better serve patients and healthcare providers. - This position will require occasional travel.
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Responsibilities:
--- - - - - - - Develop a thorough understanding of GoodRx products and service offerings for pharmaceutical manufacturers
--- - - - - - - Drive team in effective and timely implementation of all new customer engagements
--- - - - - - - Act as a main point of contact in all matters relating to client/agency objectives, concerns and needs
--- - - - - - - Assist in developing and delivering quarterly business reviews
--- - - - - - - Collaborate on creating training materials and guides
--- - - - - - - Own key relationships with top tier accounts
--- - - - - - - Bring voice of customer feedback to product strategy and roadmap
--- - - - - - - Understand and develop ROI metrics to drive client satisfaction
--- - - - - - - Apply corporate mission and goals to team member specific tasks, KPIs and deliverables
--- - - - - - - Enable and promote cross-functional teamwork focused on outcomes
--- - - - - - - Collaborate with the sales team to identify performance trends, upsell, and generate growth opportunities within key accounts
--- - - - - - - Extract insights and recommendations from analyses to drive awareness, access and adherence among target audiences
--- - - - - - - Assist with ad hoc requests and additional assignments as needed
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Skills & Qualifications:
--- - - - - - - 1-3 years of professional experience as a leader within customer success
--- - - - - - - 2-5 years of professional experience in pharma, healthtech, or relevant role dealing in the patient support or access areas of healthcare
--- - - - - - - Proven team player with a positive attitude who adapts easily to a fast-paced, high-growth and external-facing environment
--- - - - - - - Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail
--- - - - - - - Analytical problem solver with a strong work ethic who can work independently and collaboratively
--- - - - - - - Proficient with CRM software, MS Office Suite, and project management software
--- - - - - - - The willingness and ability to learn new platforms quickly -

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.

Keywords: GoodRx, Santa Monica , Manager, Client Success, Executive , Santa Monica, California