Service Desk Manager

Company: Match Relevant
Location: Santa Monica
Posted on: June 17, 2022

Job Description:

Due to COVID-19, applicants will be interviewed remotely. -Learn how candidates are getting hired -during COVID.
We are a leading entertainment company in L.A. and growing. If you enjoy being challenged, taking ownership of the work you do...then we'd love to chat. As the most respected firm in L.A., we provide fun, stability, and growth for our people. To get insight on what the director of IT is seeking in candidates schedule a time here: https://calendly.com/jake-villarreal/calendar
As the Service Desk Manager, you will lead the technical services team supporting the full organization. Some of the fun aspects of the role will be improving processes, policies & procedures to ensure quick resolution to technical issues across the enterprise.Technology experience that would get you an interview:Service Desk by SolarWinds - TicketingZoomOkta - IdP & 2-FAO365 - Mostly everythingMeraki - Cloud Networking + MDMMimecast - Email ProtectionVPN - Global ProtectSCCM + Parallels Mac ManagementProjects you'd be exposed to:Ongoing Service Desk Root Cause Analysis using ITIL and developing learning paths for user trainingNetwork Access Control with Meraki & MDM for a "Zero Trust" modelAdvanced Email Protection Features with MimecastExperience:5+ years of support experience2+ years of leadership experience ( managing 5 people or more)Working knowledge with Microsoft, MAC, Desktop/Laptops, networking, and A/V equipment.Bachelors Degree

Keywords: Match Relevant, Santa Monica , Service Desk Manager, Executive , Santa Monica, California