Service Desk Manager
Company: Match Relevant
Location: Santa Monica
Posted on: June 17, 2022
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Job Description:
Due to COVID-19, applicants will be interviewed remotely. -Learn
how candidates are getting hired -during COVID.
We are a leading entertainment company in L.A. and growing. If you
enjoy being challenged, taking ownership of the work you do...then
we'd love to chat. As the most respected firm in L.A., we provide
fun, stability, and growth for our people. To get insight on what
the director of IT is seeking in candidates schedule a time here:
https://calendly.com/jake-villarreal/calendar
As the Service Desk Manager, you will lead the technical services
team supporting the full organization. Some of the fun aspects of
the role will be improving processes, policies & procedures to
ensure quick resolution to technical issues across the
enterprise.Technology experience that would get you an
interview:Service Desk by SolarWinds - TicketingZoomOkta - IdP &
2-FAO365 - Mostly everythingMeraki - Cloud Networking + MDMMimecast
- Email ProtectionVPN - Global ProtectSCCM + Parallels Mac
ManagementProjects you'd be exposed to:Ongoing Service Desk Root
Cause Analysis using ITIL and developing learning paths for user
trainingNetwork Access Control with Meraki & MDM for a "Zero Trust"
modelAdvanced Email Protection Features with MimecastExperience:5+
years of support experience2+ years of leadership experience (
managing 5 people or more)Working knowledge with Microsoft, MAC,
Desktop/Laptops, networking, and A/V equipment.Bachelors Degree
Keywords: Match Relevant, Santa Monica , Service Desk Manager, Executive , Santa Monica, California
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here to apply!
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